Dispatcher

appleairli· Dispatch
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📍 Farmingdale, NY, USFULL TIME💰 USD 25–30/yr

About this role

Overview

📅  Residential Trades Dispatcher 

 

Looking to grow your career in a fast-paced operations role?  Apple Air has an exciting opportunity for a  Dispatcher! We’re seeking someone who is highly organized, detail-oriented, and thrives in a dynamic environment where communication and coordination are  key. In this role, you’ll play a vital part in supporting our service team by managing technician schedules, optimizing routes, and ensuring a seamless customer experience. Apple Air is known for innovation, excellence, and a strong commitment to both employees and customers. If you’re eager to make an impact, support a high-performing team, and build a stable, rewarding career with a company that values your success, this is the opportunity for  you!

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Responsibilities:

  • Coordinate Technician Scheduling: Partner with the Service Manager to optimize daily operations by coordinating technician assignments, routes, and transportation logistics.
  • Manage Real-Time Schedules: Monitor technicians’ start, departure, and completion times; adjust schedules throughout the day to maximize efficiency and productivity.
  • Route Optimization: Maintain detailed routing matrices, including technician locations, skill sets, and equipment, to ensure the most qualified technician is assigned to each service call.
  • Communicate with Field Technicians: Maintain consistent communication throughout the day to proactively identify and resolve issues related to routing, parts, or job timelines.
  • Customer Service Support: Respond to customer inquiries, schedule requests, and service updates, ensuring clear and professional communication at all times.
  • Maintain Workforce Availability: Track technician PTO, sick time, and weekend coverage to ensure adequate staffing levels and uninterrupted service operations.
  • Forecast Workload: Plan and forecast service demand 2–3 days in advance, ensuring technicians are fully prepared for upcoming jobs and priorities are aligned.
  • Follow-Up on Pending Work: Monitor open work orders, follow up on recommended services, and coordinate job completion timelines.
  • Parts Coordination: Communicate with customers regarding parts availability and provide accurate updates on job status and delays.
  • Problem Resolution: Anticipate scheduling conflicts, routing challenges, and customer needs, and implement quick, effective solutions to maintain operational flow.

Qualifications:

  • Relevant Experience: Prior experience in dispatching, scheduling, or operations (service industry preferred).
  • Strong Organizational Skills: Ability to manage multiple schedules, priorities, and tasks with high attention to detail.
  • Effective Communication: Strong verbal and written communication skills to interact with technicians, customers, and leadership.
  • Problem-Solving Skills: Ability to think critically, anticipate challenges, and make sound decisions under pressure.
  • Technical Proficiency: Experience with dispatching and scheduling software (e.g., ServiceTitan or similar platforms preferred).
  • Team-Oriented Mindset: Collaborative approach to supporting technicians and maintaining efficient day-to-day operations.

 

What We Offer:

  • Medical, Dental, and Vision Insurance: Affordable, comprehensive coverage
  • 401(K) with Company Match: Plan for your future with confidence
  • Company-Paid Long-Term Disability & Life Insurance: Security and peace of mind
  • Voluntary Short-Term Disability & Life Insurance: Additional protection tailored to your needs
  • Paid Time Off: Vacation, holidays, and sick time to support work-life balance

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Join our team at Apple Air and become part of a company that values both its customers and employees. Apply today to start your career with a leading home services provider and be part of the Apex Service Partners network!

 

Apple Air May conduct a preemployment background check and drug test, subject to applicable law.

 

Apple Air is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Posted Min Pay Rate

USD $25.00/Hr.

Posted Max Pay Rate

USD $30.00/Hr.

Frequently Asked Questions

What is the salary for the Dispatcher role at appleairli?
The listed salary for this Dispatcher position at appleairli is USD 25–30/yr. This is an FULL TIME role.
Where is the Dispatcher position at appleairli located?
This Dispatcher role at appleairli is based in Farmingdale, NY, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Dispatcher role at appleairli full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Dispatcher role in the Dispatch department at appleairli.
Which team or department does the Dispatcher at appleairli belong to?
This Dispatcher position is part of the Dispatch department at appleairli. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Dispatcher position at appleairli?
Click the "Apply Now" button on this page. You will be redirected to appleairli's official application portal hosted on icims where you can submit your application directly.
When was the Dispatcher job at appleairli posted?
This Dispatcher position at appleairli was posted on Jul 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Dispatcher
appleairli · 💰 USD 25–30/yr
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You'll be redirected to appleairli's official application page on icims.