Dispatcher
firststudent
Dispatcher
bassettservices· Dispatch
About this role
Overview
Dispatcher
For Experienced Trades Dispatchers Who Want to Be Valued, Not Overlooked
If you’ve worked in dispatch for HVAC, plumbing, or electrical, you already know: YOU are the heartbeat of the operation. You keep the schedule tight, the techs productive, and the customers taken care of.
We’re looking for a skilled Dispatcher who thrives in a fast‑paced environment, understands the rhythm of the trades, and wants to be part of a company that actually appreciates the work you do.
If you want stability, support, and a team that respects your expertise, this is the place.
Why Experienced Dispatchers Choose Us
- Employer‑paid Medical, Dental & Vision
- Life, AD&D & Long‑Term Disability included
- Optional short‑term disability & gap coverage
- 401(k) with company match (Traditional & Roth)
- Paid holidays & PTO
- Paid parental leave
- Tuition reimbursement
- Ongoing training & development
- A leadership team that gets the trades and supports your success
This is a company where dispatchers are treated like professionals — not order‑takers.
What You’ll Do
You’ll be the central hub that keeps our field running smoothly:
- Receive and document emergency & non‑emergency calls
- Prioritize calls based on urgency, customer needs, and technician skillset
- Monitor field technicians and optimize their schedules for maximum efficiency
- Schedule appointments using right tech / right call guidelines
- Enter accurate customer and call information into our system
- Communicate clearly with techs, customers, and leadership
- Support a fast‑moving service department with professionalism and confidence
Your decisions directly impact productivity, customer satisfaction, and revenue — and we trust you with that responsibility.
What You Bring
- Previous dispatching or customer service experience
- Bonus: Experience in HVAC, plumbing, or electrical dispatch
- Bonus: Experience with ServiceTitan
- Strong attention to detail
- A team‑first attitude
- Honesty, integrity, and a commitment to quality
- Ability to stay calm, organized, and efficient in a fast‑paced environment
If you know how to keep techs moving and customers happy, you’ll thrive here.
Requirements
- Valid driver’s license
- Ability to work weekends and evenings
- Ability to pass assessments, interviews, background checks, and drug screening
We are an Equal Opportunity Employer. We welcome applicants from all backgrounds and experiences.
Frequently Asked Questions
What is the salary for the Dispatcher role at bassettservices?
The listed salary for this Dispatcher position at bassettservices is USD 18–22/yr. This is an FULL TIME role.
Where is the Dispatcher position at bassettservices located?
This Dispatcher role at bassettservices is based in Indianapolis, IN, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Dispatcher role at bassettservices full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Dispatcher role in the Dispatch department at bassettservices.
Which team or department does the Dispatcher at bassettservices belong to?
This Dispatcher position is part of the Dispatch department at bassettservices. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Dispatcher position at bassettservices?
Click the "Apply Now" button on this page. You will be redirected to bassettservices's official application portal hosted on icims where you can submit your application directly.
When was the Dispatcher job at bassettservices posted?
This Dispatcher position at bassettservices was posted on Aug 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Dispatcher
bassettservices · 💰 USD 18–22/yr
You'll be redirected to bassettservices's official application page on icims.