Dispatcher

Overview

Dispatcher

At Holt, we believe great work starts with great people. We know our success is powered by the people behind the tools. We focus on creating a culture built on teamwork, trust and pride in a job well done. We work hard and have fun doing it. If you’re looking for more than just a job punching a clock and want to be part of a team delivering top notch comfort to our customers Holt is looking for motivated, positive team players to join our team!

What you’ll do:

• Evaluate customer calls and assign the best technician for each service appointment.
• Manage technician schedules and monitor their progress throughout the day.
• Provide updates to customers on technician arrival times and job statuses.
• Maintain accurate records of service calls and prepare reports for management.
• Respond to customer inquiries and resolve scheduling conflicts as needed.
• Foster a professional and friendly rapport with customers to encourage repeat business.

What you bring:

• High school diploma or equivalent
• Previous experience in dispatching or customer service preferred
• Strong verbal and written communication skills
• Ability to multitask, stay organized, and work in a fast-paced environment
• Problem-solving mindset with the ability to handle challenging situations diplomatically
• Proficiency with scheduling software and basic computer applications
• Positive attitude and a commitment to teamwork

Physical Requirements:

• Prolonged periods of sitting

Benefits:

• Health Coverage: Employer-paid medical, dental, and vision plan options
• Insurance: Life, AD&D, and long-term disability included; optional short-term and gap coverage
• Savings Accounts: FSA and HSA contribution options
• Retirement: 401(k) available upon hire with employer match; Traditional and Roth options

Time Off & Perks:

• Paid time off and holidays
• Paid parental leave

Growth and Training Opportunities:

• Tuition Reimbursement
• On-going training and development

Requirements:

• To be considered for employment, all candidates must successfully complete our screening process, which includes assessments, interviews, background checks, and drug screens.

Holt is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

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