Dispatcher

Job Title: Dispatcher 

Skill Code: IM 

Amentum Job Code: TRP-DIS20:OT-N 

FLSA Status: Exempt 

Assigned Work Site: McMurdo Station, Antarctica 

Reports to: Fire Chief 

Department: Fire  

Employment Type: Contract Seasonal 

Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge convention and drive progress. Our commitments are underpinned by the belief that safety, collaboration and well-being are integral to success. 

Summary:  

Responsible for responding appropriate equipment or personnel to emergency and non-emergency calls for fire and emergency medical services as well as on call department services. Identifies and dispatches appropriate units; complies with USAP policies and procedures to ensure the safety of all public safety responders and the public. 

Position Responsibilities: 

• Responsible for maintaining a safe and clean workplace and ensuring that safety is the highest priority in the workplace. Adheres to ASC Safety guidelines and participates in weekly safety meetings. 

• Monitors, answers, interprets, prioritizes, and dispatches emergency responders for calls received via the 911 phone system, administrative phone system, the various radio systems or other means. 

• Monitors the automatic fire alarm system and dispatches emergency responders and/or technicians as appropriate and creates corresponding service requests for technicians. 

• Monitors, answers, and interprets various equipment indicating facilities emergencies. Prioritizes information, delegates to the appropriate trade, and creates service requests for emergency facility work orders. 

• Responsible for communicating with and notifying emergency service personnel when appropriate.  (Fire Fighters, Search and Rescue (SAR), fire Technicians, Medical staff, Spill Response personnel, etc.) 

• Monitors and operates HF/VHF/Satellite telephone equipment, various radio equipment and assists communications technicians with troubleshooting equipment when necessary. 

• Assists with operational aircraft communications, including uncontrolled airfield announcements and distributing aircraft movement reports to field camps, other stations, fire personnel and various other departments. 

• Maintains knowledge of, and tracks, vehicle movements, field parties and Recreation groups in accordance with the USAP safe travel policy, and field camp check in policies. Initiates EOC procedures as required. 

• Performs communication related data entry utilizing Firehouse Software, Word, Excel, Power Point, Outlook and other applications. Responsible for accurate and timely reporting for all logs and reporting systems 

• Thoroughly communicates current and pertinent information during every shift exchange. 

• Coordinates international communications and relays information to appropriate agencies.   

• Handles sensitive information in a confidential manner and in accordance with PII/SI/PHI policies and procedures. 

• Interacts with the National Science Foundation, military and other agency officials, both over the phone and in person, in a professional and tactful manner. 

• Provides set-up and communications staffing personnel for the Emergency Operations Center (EOC) during emergency events and drills. 

• Coordinates radio communications as required during Fire Department, SAR or mass casualty events/drills, and conveys instructions via UHF/VHF/HF/Satellite as directed by the EOC Director. 

• Notifies communications technicians when equipment malfunctions or failures occur. 

• Provides communication support to personnel in the field.  

• Monitors vehicle travel away from station during winter and win-fly.  Initiates SAR procedures as required. 

• Works a varied schedule to ensure 24/7 coverage of the communications center. This can include working day shift, night shift and station holidays and events. 

• Assists Dispatch Communications Supervisor with special projects as required. 

• Performs other duties as assigned by the Lead Dispatcher. 

Required Education, Experience, Certificates and Licenses: 

• High School diploma or GED 

• Incident Command System (ICS) 100 and 200 certifications are required for offer consideration (training offered through FEMA). 

• 2 years of emergency services (Fire, EMS, and/or Law Enforcement) dispatch experience.  

• Must hold a valid emergency dispatcher certification from APCO, NENA, or a state agency, and/or a DoD Telecommunicator I/II certification. 

Expected Skills and Competencies: 

• Computer skills required, including Word, Excel, PowerPoint and e-mail applications. Good judgment and exceptional communication skills.  

• Must have an ability to independently prioritize requests by level of urgency. 

• Must have the ability to work unsupervised and possibly alone during various levels of urgency and call volume. 

• Complies with applicable safety, environment, health, and waste management policies and procedure. 

Physical and/or Other Requirements: 

• Willingness and ability to deploy to Antarctica for extended periods  

• Successful completion of Medical and Dental examinations required by the NSF for deployment to Antarctica 

• Successful completion of drug screening and background check required by employer 

• Successful completion of Federal Background Check required by the NSF 

• Must be willing and able to lift and move items, parts, assemblies, and equipment up to the safety regulation maximum as required by the position.  

• Must be willing and able to perform physical activities including heavy lifting, climbing in and out of equipment, crawling, and working outdoors in extreme cold as required by the position.  

• Must participate in community programs, such as “house-mouse” (chores), “daisy-picking” (cleaning-up around the station), recycling efforts & safety objectives.  

• Valid Driver’s License issued in the United States 

• No clearance requirement but the contract and/or the site requires US Citizenship to be approved for access. (includes NACI / T1, MRPT, CAC):  Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.