District Manager

DISTRICT MANAGER  

$60,000-$70,000 annual salary / Benefits + PTO / Full-time / Supervisory role 

Company Overview 

White Rhino exists to provide memorable in-store experiences for customers. We are local coffee shops in many locations, and we value excellence, wisdom, follow- through, generosity, accountability, family first, and fun. We strive to provide a friendly, warm place where anyone can belong; high-quality sustainably grown craft coffee and ingredients; and a craft food menu that always leaves the customer wanting more. 

Job Summary:  

The District Manager will develop district-level strategies to achieve each store’s financial, operational, and customer-service goals while addressing each store’s unique strengths and challenges in sustainable ways. This supervisory position will lead a team of leaders. The responsibilities include motivating, coaching, and strengthening Shop Managers in their roles as team leaders, retail operators, and business owners. Additionally, the role involves serving as a resource, providing expertise on key customer issues, team staffing and management, store operations, and company policies and procedures. 

Daily Tasks and Projects:  

• Collaborate with Shop Managers to develop, implement, and manage business plans for shop locations 

• Maintain full responsibility for the financial performance directly related to their district's shop operations 

• Assist Shop Managers in ensuring shops achieve WRC standards and deliver an exceptional customer experience 

• Continually evaluate and improve operating procedures to ensure fiscal, operational efficiencies, and asset control 

• Ensure district shops adhere to company policies and procedures 

• Ensure compliance of all shops with health regulations and certifications 

• Mentor Shop Managers to develop their skills and depth of talent 

Job Qualifications: 

• Verbal and written business communication  

• Problem-solving using analytical, creative and critical-thinking skills  

• Time-management and organizational skills  

• Flexibility to adapt to changes in business operations  

• Negotiating and resolving conflicts with employees and customers  

• Leadership skills to motivate, teach and encourage coworkers  

Required Education, Certification, or Experience:  

• 3+ years in food service/ restaurant management  

• 3+ years in a customer service environment  

• Multi-unit management is preferred  

• Undergraduate degree is preferred 

• Ability to work full-time variable hours including early mornings, evenings, weekends and/ or holidays 

• Ability to visit each shop in your portfolio at least once a week with reliable transportation 

• Cleared background check and drug testing 

Compensation and Benefits: 

• $60,000 - $70,000 annual salary, based on experience 

• Quarterly bonus based on overall shop performance
   

• 100% employee-only medical coverage (on base plan) including virtual urgent care and mental health support 

• Supplemental insurance benefits available (dental, vision, voluntary life and AD&D) 

• One $50,000 Basic Life & AD&D insurance policy for the employee at no cost to the employee 

• 80 hours of paid time off increasing with tenure  

• 8 hours for Give Back Day- a paid day to dedicate to serving at a local non-profit