Drain Technician

Overview

About Us 

Superior Comfort Inc. has been serving Rhode Island and Southern Massachusetts since 2005, providing trusted heating, cooling, plumbing, and electrical services. What started as a small family business has grown into a team of over 50 professionals dedicated to delivering exceptional service, reliable solutions, and long-term comfort for our customers. We combine the stability of a growing company with the supportive culture of a close-knit team. 

Job Responsibilities 

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  Drain Cleaning & Clearing – Perform residential drain cleaning using cable machines, high‑pressure jetting equipment, and other tools to clear blockages in sinks, tubs, toilets, main lines, and sewer systems. 

• Sewer Line Diagnostics – Conduct sewer camera inspections to identify root intrusion, pipe damage, blockages, and system defects. 

• Troubleshooting & Problem Solving – Diagnose drain and sewer issues, determine root causes, and recommend effective solutions to restore proper flow. 

• Preventative Maintenance Services – Provide routine drain maintenance, including descaling, root treatment, and system flushing to prevent future issues. 

• Customer Communication – Clearly explain findings, recommended services, and repair options to homeowners while maintaining a friendly, professional demeanor. 

• Cost Estimates & Recommendations – Prepare accurate service estimates and educate customers on long‑term solutions such as sewer repair, replacement, or preventative maintenance plans. 

• Service Titan Documentation – Use Service Titan to document work performed, update job notes, track service history, and manage customer interactions. 

• Equipment Care & Safety – Maintain drain‑cleaning equipment, follow safety protocols, and ensure all work complies with local codes and industry standards. 

• Customer Service Excellence – Deliver exceptional service, resolve concerns promptly, and ensure a positive customer experience from start to finish. 

Qualifications 

• Experience – 2–3+ years of experience in drain cleaning, sewer maintenance, or a related residential service role. 

• Technical Skills – Proficiency with cable machines, jetters, sewer cameras, locators, and other drain‑cleaning tools. 

• Service Software – Experience with Service Titan or similar field‑service software preferred. 

• Communication Skills – Strong ability to communicate clearly with customers and team members. 

• Attention to Detail – Ability to accurately diagnose issues and perform work that meets safety and code standards. 

• Customer‑Focused Mindset – Commitment to delivering high‑quality service with professionalism and a positive attitude. 

• Driver’s License – Valid driver’s license with a clean driving record. 

Benefits 

• Medical, Prescription, Dental & Vision Insurance – Comprehensive coverage with minimal out‑of‑pocket costs. 

• Disability & Term Life Insurance – Added financial protection for you and your family. 

• Matching 401(K) Program – Competitive retirement savings plan. 

• Ongoing Training & Development – Opportunities to expand your drain‑cleaning and diagnostic skills. 

• Paid Holidays & PTO – Generous paid time off to support work‑life balance. 

Additional Information  

Pre-employment background check and drug screening may apply, subject to local laws. Superior Comfort Inc. is an equal-opportunity employer and values diversity in the workplace.  

Apply Today  

Join Superior Comfort Inc. and be part of a team where your plumbing expertise, dedication, and growth are rewarded. Help us continue our mission of delivering comfort, quality, and care to Rhode Island homes and families!