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Duty Manager

accorhotel
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📍 Dubai📍 Dubai, Dubai, United Arab Emirates📍 aeFull time

About this role

Company Description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job Description

We are seeking a dynamic and customer-focused Duty Manager to join our team in Dubai, United Arab Emirates. As the face of our hotel, you will play a crucial role in ensuring exceptional guest experiences and smooth daily operations.

  • Oversee daily hotel operations, ensuring the highest standards of service excellence
  • Respond promptly and effectively to guest inquiries, feedback, and concerns
  • Manage and resolve guest complaints, turning challenges into positive experiences
  • Build genuine connections with guests, making them feel truly at home
  • Collaborate closely with department heads to improve workflows and service quality
  • Conduct regular safety rounds and lead emergency response efforts when necessary
  • Monitor and maintain compliance with hotel policies and local regulations
  • Train and mentor staff to uphold service standards and foster a positive work environment
  • Manage shift handovers, ensuring smooth transitions between teams
  • Analyze guest feedback and implement improvements to enhance overall guest satisfaction

Qualifications

  • Proven experience in hospitality management, preferably in a similar role
  • Strong leadership skills with the ability to motivate and guide team members
  • Excellent problem-solving abilities and decision-making skills
  • Outstanding communication and interpersonal skills
  • Proficiency in hotel management software and systems
  • In-depth knowledge of hotel operations, safety procedures, and industry best practices
  • Ability to remain calm and effective under pressure
  • Flexible availability to work various shifts, including mornings, afternoons, and evenings
  • Proactive and independent work ethic with a keen eye for detail
  • Passion for hospitality and commitment to delivering exceptional guest experiences
  • Adaptability to a dynamic work environment and changing priorities
  • Strong organizational skills with the ability to multitask efficiently
  • Customer-focused mindset with a drive for continuous improvement
  • Team player mentality with the ability to collaborate across departments

Additional Information

Frequently Asked Questions

Is the salary disclosed for the Duty Manager position at accorhotel?
The salary for this Duty Manager role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Duty Manager position at accorhotel located?
This Duty Manager role at accorhotel is based in Dubai, Dubai, Dubai, United Arab Emirates, ae. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Duty Manager role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Duty Manager role at accorhotel.
How do I apply for the Duty Manager position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Duty Manager job at accorhotel posted?
This Duty Manager position at accorhotel was posted on Jul 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Duty Manager
accorhotel
Apply for this role ↗

You'll be redirected to accorhotel's official application page on SmartRecruiters.