E-Commerce Specialist

Alomar Holding Company is a Saudi-based diversified investment group focused on real estate development, property management, and related business ventures. As the business continues to grow across its portfolio, e-commerce plays an important role in supporting brand visibility, customer experience, and day-to-day commercial performance.

This opportunity is suited to someone who enjoys keeping online operations organized, accurate, and moving smoothly across multiple stores and channels. The role sits at the center of daily store activity, helping ensure products, orders, promotions, customer communication, and reporting are managed with consistency and attention to detail.

As an E-Commerce Specialist, you will take ownership of the daily operation of the company's online stores across multiple brands, helping maintain a reliable and efficient online shopping experience while supporting sales performance and operational accuracy across platforms and internal teams.

Responsibilities

• Manage and operate all company online stores on a daily basis.
• Upload, update, and organize products, including images, descriptions, prices, variations, specifications, and stock availability.
• Create and update promotions, discount codes, bundles, seasonal offers, and website banners.
• Monitor incoming orders and follow up until successful delivery.
• Coordinate with warehouse teams, suppliers, branches, and shipping companies to ensure accurate inventory and timely delivery.
• Follow up on delayed orders, failed deliveries, cancellations, returns, refunds, and customer complaints.
• Respond to customer inquiries through website chat, WhatsApp, social media, marketplaces, and other customer channels.
• Ensure that product prices, VAT settings, shipping fees, payment methods, return policies, and delivery information are accurate.
• Manage and update stores on platforms such as Shopify, Salla, Zid, Amazon, Noon, or similar platforms.
• Coordinate with marketing and design teams to prepare campaign banners, product images, landing pages, and promotional content.
• Monitor store performance and identify opportunities to improve conversion rate, customer experience, and sales.
• Prepare weekly and monthly reports covering sales, orders, top-selling products, low-performing products, stock issues, returns, and operational challenges.
• Maintain clean and accurate product, inventory, order, and customer data across all e-commerce platforms.
• Support the launch of new stores, products, sales channels, and online campaigns when required.

Requirements

• Bachelor’s degree in Business Administration, Marketing, E-Commerce, Information Systems, or a related field is preferred.
• Good English communication skills.
• Basic knowledge of digital marketing, online campaigns, and sales reporting is preferred.
• Familiarity with basic e-commerce performance reporting, including sales volume, conversion rate, average order value, return rate, and top-selling products, is a plus.
• Experience coordinating with marketing and design teams to prepare campaign banners, product images, landing pages, and promotional content is preferred.
• Certifications in Shopify, Salla, Zid, Google Analytics, digital marketing, or e-commerce operations are preferred but not required.
• Availability to join within 30 days or less is preferred.
• Availability to support stores during peak campaign periods, seasonal promotions, and urgent operational issues when required is preferred.
• Familiarity with communication tools such as WhatsApp Business, email, Microsoft Teams, Slack, or similar is a plus.
• Ability to use e-commerce dashboards, marketplace seller portals, inventory systems, and order management tools is preferred.

Mandatory Requirements

• At least 2 years of actual hands-on experience operating an online store, not only marketing or social media experience.
• Practical experience using at least one e-commerce platform, such as Shopify, Salla, Zid, Amazon, Noon, WooCommerce, or Magento.
• Experience handling product uploads, pricing, inventory updates, and order follow-up.
• Experience coordinating delivery, returns, customer complaints, or shipping companies.
• Experience coordinating with warehouse teams, suppliers, branches, and shipping companies to ensure accurate inventory and timely delivery.
• Experience communicating with customers regarding order status, delivery issues, returns, refunds, and complaints across channels such as chat, WhatsApp, social media, and marketplaces.
• Strong working knowledge of Excel or Google Sheets.
• Ability to maintain organized product data, pricing records, stock updates, and order status tracking.
• Experience managing multiple online stores or brands at the same time.
• Fluent Arabic communication skills.
• Eligible to work in Saudi Arabia.

• Comprehensive medical insurance coverage
• Pension scheme in accordance with Saudi labor regulations
• Paid annual leave and public holidays
• Professional development and training opportunities