EFT Processor II

northwest· LE001 Northwest Bank
Apply Now ↗
📍 8 Locations📍 Bellevue, PA📍 Columbus, OH📍 Erie, PA📍 Fishers, IN📍 Independence, OH📍 Mount Joy, PA📍 Warren, PA📍 Williamsport, PAFull time
Full timeLE001 Northwest Bank

About this role

IN0534 Fishers, OH0523 Independence Bus Office, OH0701 Columbus Business Center, PA0186 Mount Joy, PA0220 Erie - 8th & State, PA0258 Bellevue, PA0445 Williamsport, PA0736 Administration Center

 

Job Description

Overview

The EFT Processor II will be responsible for processing EFT Cardholder Disputes, assisting Contact Center and branches through e-mail and phone, respond to FISERV requests, process EFT disputes, assisting with travel queues when needed.

Essential Functions

  • Process incoming cardholder disputes while strictly adhering to all bank policies and procedures

  • Processing provisional and final credits to customer’s account with disputed items when applicable

  • Ensure timely response to FISERV’s request

  • Investigate and escalate suspicious or fraudulent claims in accordance with policies

  • Process EFT disputes

  • Ensure compliance with all established Federal Regulations for Regulation E and NACHA

  • Perform all operational support duties within the EFT Department

  • Respond to customer or business partner inquiries with exemplary customer service in the established timeframe

  • Participate in job specific training

  • Serve as subject matter expert for all Dispute related transactions

  • Maintain department procedures

  • Be efficient in additional assigned duties FICO, travel work queues, auto generated letters, and monitoring faxes.

  • Determining dispute decisions for approval/denial according to Regulation

  • Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations

  • Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

  • Work as part of a team

  • Work with on-site equipment

Qualifications

  • Associate's Degree Business Administration/Finance preferred

 

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Frequently Asked Questions

Is the salary disclosed for the EFT Processor II position at northwest?
The salary for this EFT Processor II role at northwest is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the EFT Processor II position at northwest located?
This EFT Processor II role at northwest is based in 8 Locations, Bellevue, PA, Columbus, OH, Erie, PA, Fishers, IN, Independence, OH, Mount Joy, PA, Warren, PA, Williamsport, PA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the EFT Processor II role at northwest full-time or part-time?
This is listed as a Full time position. It is posted as a EFT Processor II role in the LE001 Northwest Bank department at northwest.
Which team or department does the EFT Processor II at northwest belong to?
This EFT Processor II position is part of the LE001 Northwest Bank department at northwest. See the full job description for more information about the team structure and responsibilities.
How do I apply for the EFT Processor II position at northwest?
Click the "Apply Now" button on this page. You will be redirected to northwest's official application portal hosted on workday where you can submit your application directly.
When was the EFT Processor II job at northwest posted?
This EFT Processor II position at northwest was posted on Jul 27, 2026. Apply as soon as possible — early applications are often reviewed first.
EFT Processor II
northwest
Apply for this role ↗

You'll be redirected to northwest's official application page on Workday.