Elevated Risk Care Management - Program Manager

Gritter Francona is looking for a Program Manager to provide comprehensive program and project management support for the design, launch, management, evaluation, and preparation for scaling an Elevated Risk Care Management (ERCM) Pilot focused on improving the coordination, effectiveness, and continuity of suicide prevention-related care for Veterans at elevated risk.

The Program Manager will serve as a key contractor resource supporting Government program leads and designated stakeholders throughout the full pilot lifecycle, including Concept, Explore, Design, Implement, Evaluate, and Spread phases. The position requires strong healthcare program management expertise, clinical workflow understanding, implementation experience, stakeholder coordination skills, and the ability to translate complex program requirements into actionable plans, deliverables, and operational tools.

The successful candidate will support development and execution of a structured, evidence-informed pilot that tests approaches for centralizing or better coordinating follow-up for high-risk Veterans identified through multiple pathways, including REACH VET, Risk ID, PDE, SPED, post-event outreach, and Veterans Crisis Line-related requests. The Program Manager will help ensure that the model minimizes redundant outreach and strengthens coordination among Behavioral Health Interdisciplinary Program (BHIP) teams, Mental Health Treatment Coordinators (MHTCs), and other clinical and operational teams.

Key Responsibilities

Program and Project Management

• Provide disciplined, comprehensive, and flexible program and project management across all phases of the ERCM Pilot.
• Develop, maintain, and execute integrated project plans, schedules, milestones, dependencies, risks, issues, decisions, and action items.
• Support planning, initiation, execution, monitoring, and closeout of program activities within an integrated healthcare system.
• Establish and maintain project governance, including Integrated Project Team (IPT) structures, meeting cadence, decision-making processes, and escalation pathways.
• Coordinate cross-functional workstreams and ensure activities remain aligned with approved program goals, timelines, and outcomes.
• Maintain comprehensive program documentation and ensure materials are suitable for Government leadership, field stakeholders, and operational use.
• Identify barriers, risks, dependencies, and opportunities and develop mitigation and resolution strategies.

Concept and Explore Phase

• Support formation and ongoing management of the IPT.
• Facilitate development and refinement of the problem statement, program hypothesis, objectives, and desired outcomes.
• Assist with development of the business, clinical, operational, and implementation foundation for the pilot.
• Support development of governance structures, performance measures, evaluation requirements, and site-selection criteria.
• Coordinate stakeholder input and synthesize findings into actionable recommendations for program leadership.
• Develop briefing materials and decision documents to support leadership review and approval.

Design Phase

• Support development and finalization of the ERCM operating model, workflows, roles, responsibilities, and escalation processes.
• Translate program objectives into practical clinical and operational workflows.
• Facilitate collaboration among suicide prevention, mental health, care management, primary care, and other relevant clinical and operational stakeholders.
• Identify opportunities to reduce duplicative outreach and improve continuity and accountability for high-risk Veterans.
• Develop implementation plans, standard operating procedures, workflow documentation, training materials, communication products, and other implementation tools.
• Support readiness assessments for participating pilot sites.

Implementation and Pilot Management

• Coordinate and manage implementation of the ERCM Pilot across three selected sites.
• Develop site-specific implementation plans while maintaining consistency with the approved pilot model.
• Facilitate site onboarding, readiness activities, training, workflow implementation, and stakeholder engagement.
• Monitor implementation progress, identify barriers, and coordinate timely resolution of issues.
• Establish standardized reporting processes, dashboards, and performance-monitoring mechanisms.
• Track key milestones, deliverables, risks, issues, decisions, and corrective actions.
• Support regular communication with Government program leads, site leadership, clinical teams, and other designated stakeholders.
• Promote consistent implementation while identifying and documenting site-level adaptations and lessons learned.

Evaluation and Performance Measurement

• Support development and execution of the pilot evaluation framework.
• Coordinate collection, organization, and interpretation of implementation and performance data in collaboration with Government evaluation leads and stakeholders.
• Monitor defined measures of program performance, implementation fidelity, care coordination, stakeholder engagement, and operational effectiveness.
• Develop recurring reports, dashboards, executive briefings, and other products that communicate pilot progress and findings.
• Identify trends, lessons learned, implementation challenges, and opportunities for improvement.
• Support preparation of a formal, evidence-based assessment of pilot effectiveness.
• Translate evaluation findings into actionable recommendations for refinement and potential scale.

Scale and Transition Planning

• Support development of an action plan based on pilot findings and evaluation results.
• Develop transition materials and implementation resources to support phased national expansion.
• Assist with development of implementation toolkits, training resources, communications, governance materials, workflow guidance, and performance-monitoring tools.
• Support a deliberate, phased national rollout beginning with operational environments similar to the pilot sites and expanding incrementally.
• Identify requirements, dependencies, risks, and resource considerations associated with national implementation.
• Develop recommendations for sustaining performance monitoring and continuous improvement during expansion.
• Support leadership decision-making regarding continuation, refinement, and expansion of the ERCM model.

Stakeholder Coordination and Communication

• Serve as a central coordination point among Government program leads, clinical stakeholders, pilot sites, and contractor team members.
• Facilitate IPT meetings, working sessions, stakeholder engagements, and program reviews.
• Develop agendas, briefing materials, meeting minutes, decision logs, action-item trackers, and executive-level communications.
• Communicate complex clinical, operational, technical, and programmatic information clearly to diverse audiences.
• Build effective working relationships with BHIP teams, MHTCs, suicide prevention personnel, care management teams, and other clinical and operational stakeholders.
• Ensure stakeholder feedback is appropriately documented, evaluated, and incorporated into program decisions.

Technical Writing and Deliverables

• Develop high-quality technical, operational, and executive-level documents.
• Prepare program plans, implementation plans, reports, briefings, standard operating procedures, workflow documentation, evaluation summaries, action plans, and transition materials.
• Ensure deliverables are clear, accurate, logically structured, appropriately tailored to the audience, and aligned with Government requirements.
• Maintain version control and organized project documentation throughout the pilot lifecycle.

• Master’s degree in healthcare administration, public health, business administration, health services, social sciences, clinical discipline, or a related field.
• Minimum of 10 years of relevant healthcare experience, including experience applicable to the responsibilities described in this requirement.
• Project Management Professional (PMP) certification, with a minimum of six years of experience supporting a large corporation, healthcare organization, or government agency.
• Preferred experience supporting the Department of Veterans Affairs (VA) or other large federal healthcare system.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development