Employee Experience Partner

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries. 

Job Description

The Employee Experience Partner plays a key role in delivering a high-quality employee experience in Costa Rica by supporting employees and leaders through key moments across the employee lifecycle while strengthening operational excellence, local program delivery, and overall service quality.

You will be responsible for driving effective delivery and continuous enhancement of employee-facing people services across the full employee lifecycle. You will ensure consistent, high-quality, and employee-centric experience by coordinating core areas such as onboarding, communications, engagement, and culture initiatives, while proactively identifying opportunities to improve service delivery and employee satisfaction.

Working in close partnership with the Employee Experience Manager, EX specialist, HR Business Partners, and key stakeholders, this role bridges strategy and execution, ensuring that local people services are delivered with strong ownership, responsiveness, and operational excellence, while reinforcing broader engagement, culture, and I&B priorities.

Through this partnership model, the role contributes to strengthening the employee value proposition, supporting retention, and enabling a scalable and consistent EX framework across the Costa Rica operation.

Key Responsibilities

Employee Experience & Engagement Delivery

• Define and coordinate internal activities, programs, and initiatives across Experian Costa Rica to reinforce the Experian Way, People First culture, and core values.
• Support employee engagement and retention goals through locally relevant initiatives and consistent experience of delivery.
• Manage and promote employee recognition, engagement activities, ERG initiatives, I&B programs, and well-being actions at the Costa Rica operation.
• Partner with EX Specialist and HR Partners to ensure a positive end-to-end employee journey from onboarding to offboarding.
• Support the delivery of a strong local onboarding experience, including coordination of onboarding sessions, materials, communications, and employee guidance.
• Act as a key support point for employee-facing people services in Costa Rica, helping employees and leaders navigate HR processes, requirements, and available programs.

Employee Listening, Insights & Continuous Improvement

• Serve as the local listening ambassador within the regional team, representing CR and assuring global goals alignment and remaining as one of Top5 best employers of choice locally ( GPTW).
• Contribute to listening strategies (e.g., Pulse Surveys, GPTW) and support action planning based on engagement insights.
• Maintain effective feedback and communication channels to continuously improve employee experience.
• Identify gaps and support continuous improvement initiatives and experience enhancements
• Monitor service quality, employee feedback, and recurring inquiries to identify trends, gaps, and improvement opportunities.

Employee Programs Coordination

• Coordinate locally managed benefits and employee programs, including employee follow-up, provider coordination, communications, and routine service administration.
• Support effective delivery and administration of employee-facing programs aligned with business needs
• Ensure a consistent and positive experience across all employee programs

Communication & Employee Experience Enablement

• Maintain and regularly update local people's content, employee-facing guides, FAQs, and communications to ensure clarity, consistency, and usability.
• Support local service delivery related to employee transitions (onboarding, internal moves, leaves, and exits), including documentation, communications, and experience touchpoints.
• Ensure clarity, consistency, and accessibility of HR information
• Support effective communication of programs, processes, and employee experience initiatives

Service Delivery & Operational Excellence

• Partner with EX Specialist, Finance, Payroll, IT, and vendors to ensure smooth and timely service delivery
• Support documentation, standardization, and process improvement initiatives
• Ensure services are delivered with accountability, responsiveness, and attention to detail
• Contribute to process improvement initiatives, service documentation, standardization efforts, and automation support to enhance employee-facing services.

Qualifications

• 3+ years of experience in HR, employee experience, people operations, service delivery, or related roles.
• Advanced verbal and written communication skills in English and Spanish.
• Proven experience supporting employee-facing processes, programs, or services with a high standard of quality and responsiveness.
• Experience coordinating benefits, onboarding activities, employee programs, or local HR services is strongly preferred.
• Experience working with HR systems, shared documentation platforms, and Microsoft Office tools.
• Demonstrated experience contributing to process improvement, documentation, or service enhancement initiatives.
• Experience or any PMO certification is a plus.
• Bachelor’s degree (or advanced degree studies) in Human Resources, Business Administration, Psychology, Communications, or a related field preferred.

Additional Information

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.