Employee Experience Program Manager

Job Description

As the Employee Experience Program Manager, you will partner across the organization to develop, manage, and scale critical employee-facing programs, initiatives, and operations.  The ideal candidate will possess exceptional program management skills, experience leading large-scale campus or enterprise-level programs such as dining facilities, childcare centers, wellness centers, or other employee/student amenities. They would have a background working within complex multi-stakeholder environments such as higher education, corporate campuses, government, or healthcare systems. They would have the ability to translate user needs into long-term operational strategies and scalable service models across multiple sites or departments.

The Program Manager will report directly to the Director of Total Rewards and Employee Services and key projects will include, but will not be limited to:

• Workforce Housing Project
• Near-Site Childcare
• Onsite Food Service
• Onsite Fitness Center
• Other Major Benefit Initiatives

Key Responsibilities Safety Leadership:

• Enforce safety policies and procedures, with a focus on housekeeping and personal safety.
• Ensure all amenities meet safety, accessibility and sustainability standards.  

Program Management and Execution:

• Identify, design and implement BIW’s workplace amenities strategy.
• Work with key internal and external stakeholders to execute major program strategies, goals, and milestones for multiple projects.
• Manage vendor relationships and day to day operations of amenities.
• Establish key performance measures for assessing, providing feedback and continuously improving program outcomes.
• Ensure all programs align with BIW ethos of transparency, trust, alignment, and honesty.
• Lead cross-functional planning for campus-style amenities, ensuring alignment with capital project timelines and operational constraints.
• Partner with Facilities and external design teams to support amenity design, renovation, and construction planning processes.
• Develop multi-year program roadmaps for employee campus services, including space planning, service delivery models, and long-term vendor strategy.
• Evaluate opportunities to scale amenities across locations, ensuring solutions meet enterprise compliance, accessibility, and safety standards.
• Develop and implement company-wide policies and procedures to improve the employee experience while ensuring compliance with legal standards.
• Project or other Administrative support for Total Rewards and Employee Services Team as assigned.
• Other duties as assigned.  

Team Collaboration and Communications:

• Engage and communicate with a variety of stakeholders at BIW and vendor partners throughout execution of projects.
• Close collaboration/alignment with the HR Employee Services, specifically the Benefits and Wellbeing teams, to design programs that support employee wellbeing.
• Close collaboration with BIW Facilities team, supporting design meetings, and overall strategy of assigned projects.
• Foster cross-organizational collaboration similar to campus operations environments (universities, large corporate sites, medical centers).
• Engage with senior leaders to present business cases for large-scale amenities, including utilization data, cost modeling, and ROI analysis.  

Training and Development:

• Monitor usage and feedback on amenities to identify opportunities for enhancement.  

Continuous Improvement:

• Participate in Business Operating System (BOS) principles and productivity enhancements.
• Drive change throughout project management to increase efficiency.

Required/Preferred Education/Training

• 5+ years’ experience in employee services, facilities management, hospitality, workplace experience or related field required.   
• Bachelor’s degree in hospitality management, facilities management, business administration, human resources or related field preferred.
• Education or certification in workplace strategy, campus operations, project management, or corporate real estate preferred.
• Training or coursework related to large-scale facility planning, student life/employee experience programs, or institutional operations is a plus.

Required/Preferred Experience

• Experience designing, implementing, scaling and optimizing employee experience processes and programs.
• Experience working in higher education, corporate campuses, healthcare systems, or large nonprofit institutions overseeing major service programs.
• Proven ability to manage or launch large-scale amenities such as cafeterias, early childhood centers, fitness centers, housing initiatives, or campus dining solutions.
• Experience supporting or overseeing capital, renovation, or construction-adjacent projects.
• Experience developing operational frameworks for multi-site or campus-wide service delivery.
• Demonstrated ability to navigate complex governance structures, committees, and executive-level decision-making processes.
• Previous supervisory experience preferred.
• Familiarity with project management tools and methodologies, as well as basic technical understanding to effectively communicate with technical teams.
• Demonstrated ability to build relationships and partnerships at all levels of the organization.
• Effective decision-maker and attention to detail.
• Excellent organizational skills with the ability to manage multiple projects simultaneously.
• Familiarity with workplace amenities trends and best practices.
• Demonstrated skills in facilitation and consensus building techniques.
• Strong computer skills with focus on Microsoft PowerPoint, Excel required, and Smartsheet.
• Ability to develop accurate reports and give formal presentations for all stakeholders.
• Demonstrated ability to produce professional correspondence and presentation materials with minimal oversight.
• Excellent communication skills, organizational awareness and demonstrated ability to influence senior leaders.
• Experience with continuous improvement methodologies required.
• Creative mindset for designing engaging and inclusive employee experiences.
• Comfort with ambiguity, a can-do attitude, and the ability to learn, grow and take on expanded duties as business needs evolve.

Preferred Backgrounds

• Campus operations or student life services within universities or community colleges.
• Corporate workplace experience or workplace services teams.
• Healthcare system campus operations or patient/staff amenity program leadership.
• Corporate real estate, facilities strategy, or employee experience program management roles.
• Large nonprofits or public institutions managing complex multi-stakeholder programs.