Employer Services Team Lead

Do you want to shape the future of fintech and healthtech? Energized by challenges and inspired by bold goals? Ready to elevate your career alongside driven and talented colleagues? If that sounds like you, explore a career at Alegeus today. Opportunity Happens Here. 

EMPLOYER SERVICES TEAM LEAD

Join our team at Alegeus, where you’ll experience unmatched opportunity and a culture that cares deeply about succeeding together. As an Employer Services Team Lead, you’ll deliver exceptional service and optimize operations to make a real difference. We focus on enhancing our partner's experience, solving challenges creatively, and building trust with our partners. Make an impactful contribution in a role that values operational excellence and partner relationships!

OPPORTUNITY HAPPENS HERE — REALIZE YOURS

Alongside the best and the brightest, you will regularly:

• Be the trusted advisor for HR leaders, CFOs, brokers, and client managers by building strong relationships and solving complex issues at the root cause.

• Drive smarter solutions by spotting trends, educating clients on self-service tools, and improving processes that enhance the employer and member experience.

• Own critical processes such as eligibility updates, HSA funding, payroll reconciliation, and troubleshooting integrations to keep operations seamless.

• Lead with impact by helping manage team workflows, coaching peers, and ensuring performance metrics and service standards are consistently met.

• Deepen your expertise in plan design, eligibility, claims, and product functionality while guiding clients toward best practices and optimized outcomes.

• Champion escalations by listening to customers, coordinating across departments, and delivering timely, consistent resolutions that build lasting trust.

ESSENTIAL SKILLS FOR CREATING A LASTING IMPACT

Alegeus colleagues are known as problem-solvers, risk-takers, and innovative thinkers. As an Employer Services Team Lead, these skills are essential for success:

• Abilities: Experience in CDHP space or in highly regulated markets such as financial services, investment management or healthcare preferred.

• Experience: Minimum of one-year of customer service to employer contacts, senior management and business decision makers.

• Education: Bachelor’s degree or equivalent work experience preferred.

• Location: 25% Hybrid in Maitland, FL

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BECAUSE WE CARE, WE OFFER: 

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

The posted salary range reflects the minimum and maximum target for this position’s compensation grade and represents a blended range across our three hub locations: Florida, Massachusetts, and Wisconsin. Within this range, individual compensation is determined based on a variety of factors, including but not limited to job-related skills, experience, and education. This range may also be adjusted based on geographic location and market conditions. In addition to base salary, total compensation may include bonuses, incentive plans, and a comprehensive benefits package.

Position Compensation Range:

Alegeus may use AI technology during candidate interviews. The uses include recording, note-taking, and summarizing candidate interviews. The information generated by the AI technology will be used by Alegeus during the hiring process. If you wish to opt out of having AI technology transcribe your interview, please notify your recruiter in advance of the interview. Otherwise, by agreeing to an interview with us, you consent to the use of AI technology during your interview.