Engineer Technical Support II
About this role
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
We are a sustainable company engaged to the values of Excellence, Innovation, Collaboration, Respect and Responsibility. We seek professionals who share our vision of creating sustainable solutions that improve lives and protect the planet, today and for future generations.
We are looking for your talent, join our team and start your journey today!
El Ingeniero de Soporte Técnico II es responsable de proporcionar soporte técnico especializado y asistencia en la gestión de sistemas de refrigeración comercial. Sus funciones clave incluyen el monitoreo de los sistemas de refrigeración, la solución de problemas de manera remota. Este rol garantiza la continuidad operativa de los sistemas de refrigeración en tiendas comerciales y mejora la experiencia del cliente mediante una respuesta rápida y efectiva a fallas, alarmas e incidencias.
Objetivo
Garantizar la operatividad y eficiencia de los sistemas de refrigeración en sitios comerciales, brindando soporte técnico de alta calidad, respondiendo efectivamente a alarmas y fallas, y generando reportes precisos de incidencias para asegurar la continuidad de la operación y la satisfacción del cliente.
Conocimientos técnicos
- Conocimientos sólidos en refrigeración, incluyendo sistemas comerciales de control y monitoreo de refrigeración.
- Habilidades avanzadas en análisis de sistemas para identificar y resolver problemas en el rendimiento de equipos de refrigeración.
- Dominio avanzado de Excel para análisis de datos, elaboración de reportes y generación de gráficos.
- Manejo de PowerPoint y Word para la creación de presentaciones y guías de resolución de eventos.
- Conocimientos en Power BI para envío y actualización de reportes visuales del desempeño y tendencias del sistema de refrigeración.
- Conocimientos en diagnóstico de controladores paramétricos y programación básica en sistemas de refrigeración.
- Experiencia en la atención de alarmas de sistemas de refrigeración y en la generación de reportes de fallas e incidencias, así como documentación del seguimiento de eventos.
Habilidades
- Habilidades avanzadas en análisis de sistemas para identificar y resolver problemas en el rendimiento de equipos de refrigeración.
- Experiencia en soporte técnico remoto asistido a usuarios finales
- Conocimientos en diagnóstico de controladores paramétricos y programación básica en sistemas de refrigeración.
- Experiencia en la atención de alarmas de sistemas de refrigeración y en la generación de reportes de fallas e incidencias.
- Capacidad de trabajar con herramientas de análisis de datos para el desarrollo de reportes y métricas de rendimiento.
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, or disability. We are committed to providing a workplace free of any discrimination or harassment.
No calls or agency requests please.
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