EPIC Training Specialist l

Overview

The Epic Training Specialist I is responsible for the training and support of all clinical and administrative team members. The Epic Training Specialist I will create training documentation and curriculum; perform technical training for new hires and ongoing user training during system changes/upgrades; participate in quality assurance testing to ensure end user requirements are met with a focus on efficient clinic workflow. The Epic Training Specialist I will also perform other duties as assigned.

Hybrid = Individuals in this position may work both at an approved off-site location and onsite at a primary location or multiple locations based on business need.

Responsibilities

Essential Functions

-Utilize standardized department tools/software systems to plan task/projects and monitor progress toward milestones and deadlines, reassigning resources when necessary to meet organizational objectives.-Maintain a working knowledge of key indicators, standards, and processes related to EHR systems.-Provide support for the roll out of Epic training to end users.-Deliver educational offerings based on adult learning principles.-Adhere to following standardized templates for lesson plans, manuals, tip sheets and other learning resources for end users.-Evaluate end user learning outcomes and feedback to ensure effective high-quality education and training of end users. Recommend and implement innovative ways to enhance the effectiveness of education.-Ensure all end users are properly trained and able to demonstrate proficiency in the system prior to gaining access to the production environment.-Assist end-users with initial logins and verifying correct system access.-Act as subject matter expert to ensure training quality and consistency.-Collaborate with the Epic Training Specialist II and other responsible parties, for curriculum development, developing playground/practice environments, and relevant refreshing schedules.-Able to travel between all Central Health clinics located throughout Travis County.-Work collaboratively to create and continuously update technical training materials and learning resources for various training needs.-Provide ongoing support to team members to ensure proficient utilization of the system.-Maintain customer service orientation toward internal EHR stakeholders and responsiveness to requests and assigned tasks.-Conduct both group and individual training sessions with end users as needed.-Conduct training in person and virtually.-Provide technical support via phone, online, and/or in person.-Serve as a primary resource to the EHR super- users in ticket resolution.-Assist with coordinating clinical/administrative requests for EMR system modification and act as a liaison between the end user and information technology to optimize tools and workflows in the EMR application.-Provides check in with site's clinical staff through at the elbow support to assess end user fluency and satisfaction.

Qualifications

MINIMUM EDUCATION:

High school diploma/equivalent (higher degree accepted)

MINIMUM EXPERIENCE:• One year of experience in computer related training, adult education or as an Electronic Health Record super-user