Escalation Fastlane Specialist

payoneer· OPS CJ Customer Care
📍 Bangalore, India

About this role

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Role summary - This role oversees and operates Payoneer’s end-to-end customer experience and proactively addresses issues for our top clients. The team combines service orientation, aiming to resolve internal stakeholders’ friction and assist in frictionless and faster customer onboarding while keeping Payoneer compliant with top industry practices.

Location – Bangalore, India; On-site; Full-time

What you’ll do

Are you an energetic, motivated self-starter who can learn quickly in a fast-paced environment? Are you a passionate, committed professional with a keen sense of people, high intellectual curiosity, strong work ethic and accountability? Is this you?

  • Serve as the primary point of contact for operations-related escalations raised by Sales and Customer Success teams.
  • Own the end-to-end resolution process, ensuring timely updates and clear communication to stakeholders throughout the case lifecycle.
  • Handle KYC /Account approval K5-K7 level tickets
  • Analyse escalation trends to identify recurring issues and collaborate with cross-functional teams to drive root cause resolution.
  • Proactively flag high-risk or sensitive cases to senior leadership and relevant teams, ensuring swift mitigation.
  • Maintain a strong understanding of operational processes and policies to ensure escalations are handled in line with compliance and service standards.
  • Continuously seek opportunities to improve escalation handling procedures, with a focus on efficiency and customer satisfaction.

Who you are -

  • Bachelor’s degree
  • Minimum of 5 years of experience in Operations or Customer Care & year in PY-specific processes.
  • Excellent communication and interpersonal skills, with the ability to engage effectively across functions and levels.
  • Strong collaboration skills with the ability to manage multiple priorities in a fast-paced environment.
  • Proactive problem-solver with keen attention to detail and a strong sense of accountability.
  • Solid understanding of Payoneer’s KYC requirements and internal operational processes.
  • Customer-centric mindset with a focus on delivering effective solutions.
  • Self-driven, results-oriented, and takes full ownership to drive resolutions proactively.

The Payoneer Ways of Working 

Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further. 

Do it. Own it.
Being fearlessly accountable in everything we do. 

Continuously improve
Always striving for a higher standard than our last. 

Build each other up 
Helping each other grow, as professionals and people. 

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

Frequently Asked Questions

Is the salary disclosed for the Escalation Fastlane Specialist position at payoneer?
The salary for this Escalation Fastlane Specialist role at payoneer is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Escalation Fastlane Specialist position at payoneer located?
This Escalation Fastlane Specialist role at payoneer is based in Bangalore, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Escalation Fastlane Specialist at payoneer belong to?
This Escalation Fastlane Specialist position is part of the OPS CJ Customer Care department at payoneer. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Escalation Fastlane Specialist position at payoneer?
Click the "Apply Now" button on this page. You will be redirected to payoneer's official application portal hosted on greenhouse where you can submit your application directly.
When was the Escalation Fastlane Specialist job at payoneer posted?
This Escalation Fastlane Specialist position at payoneer was posted on Jul 13, 2026. Apply as soon as possible — early applications are often reviewed first.