Event Services Coordinator

Company Description

Your team and working environment:

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Reporting to the Director of Event Sales & Services and Associate Director of Event Sales & Services, the Event Services Coordinator is responsible for managing the daily operations of the Event Services Team and providing comprehensive administrative support to Event Directors and Service Managers.

Key responsibilities include:

• Answer and manage incoming telephone communications in accordance with Fairmont Standards, ensuring professional and timely responses.
• Prepare and maintain accurate written correspondence, including contracts, proposals, reports, Banquet Event Orders (BEO), event schedules, printed menus, and formal communications.
• Administer information systems, including menu input, average check updates, BEO documentation, document template management, and inquiry assignment across multiple platforms.
• Generate and distribute daily, weekly, and monthly reports as required by the Event Services team.
• Coordinate site inspections, menu tastings, and internal communications with operational departments on behalf of management.
• Provide client support in the absence of an Event Services Manager, delivering professional and solution-focused service.
• Ensure event spaces and collateral materials maintain presentation standards consistent with luxury brand expectations.
• Facilitate effective communication between Banquets, Culinary, Rooms, and operational teams to ensure client needs and special requests are properly conveyed and executed.
• Provide administrative support and assume coordinator responsibilities across the Event Services Team as required.
• Other duties as assigned.

What is in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401k
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Advanced proficiency in interpersonal and written communication with demonstrated excellence in professional correspondence
• Proven capability to effectively manage multiple competing priorities and demanding workloads in a high-pressure environment
• Strict adherence to confidentiality protocols with demonstrated ability to handle sensitive and proprietary information with unwavering discretion and professionalism
• Advanced proficiency and hands-on expertise with hospitality management software systems, including Opera, Social Tables, and Microsoft Excel

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer.  EOE/M/F/D/V