Events & Engagement Manager

Overview

Are you an experienced events professional who knows how to turn every customer interaction into a memorable, high-impact experience?

We are looking for an Events & Engagement Manager to lead the planning, promotion, delivery and evaluation of healthcare professional engagement activities across our UK Nutrition and Homecare business. From congresses and conferences to webinars, speaker programmes and customer events, you will create high-quality experiences that strengthen engagement and maximise the impact of every interaction.

This is a varied, hands-on role in which you will work closely with Sales, Marketing, Scientific Affairs and external partners. You will take ownership of event delivery, communications, budgets, suppliers, compliance and performance measurement, while helping us develop more connected physical, virtual and hybrid customer experiences.

Responsibilities

What you’ll do

Plan and deliver outstanding events

• Lead conferences, congresses, exhibitions, webinars, speaker programmes and customer events from initial concept through to evaluation.
• Create clear and on track project plans, timelines and schedules whilst anticipating risks.
• Coordinate venues, agencies, suppliers, speakers, exhibitors, registration platforms and event partners.
• Take ownership of logistics, on-site delivery, stand builds, contingencies and issue resolution.
• Continuously improve event quality and maintain accurate records, including required healthcare professional reporting.

Bring audiences with you

• Plan and deliver promotional activity that drives awareness, registrations and attendance.
• Create engaging campaigns across email, web, social media and other relevant channels.
• Design joined-up audience journeys and communications before, during and after each event.
• Coordinate actions and deliverables across internal teams and external partners, while supporting related Sales and Marketing campaigns when needed.
• Ensure all communications are clear, brand-consistent and appropriate for healthcare audiences.

Create engaging virtual and hybrid experiences

• Lead webinars and virtual engagement programmes, coordinating technology, speakers, content, rehearsals and delegate communications.
• Find practical ways to improve participation, interaction and educational value.
• Extend the life and reach of event content across physical, virtual and hybrid channels.

Build trusted partnerships

• Build strong working relationships across Sales, Marketing and Scientific Affairs, as well as with healthcare professionals, speakers, suppliers and agencies.
• Coordinate stakeholder input, approvals and responsibilities throughout planning and delivery.
• Communicate plans, deadlines, risks and outcomes clearly and at the right time.
• Be a trusted source of advice on events, audience engagement and customer experience.

Manage budgets, suppliers and compliance

• Develop and manage event budgets, forecasts and expenditure.
• Lead supplier and agency briefs, negotiations and performance reviews to secure quality and value for money.
• Manage contracts, purchase orders, invoices and associated administration accurately and on time.
• Ensure events and healthcare professional interactions meet company policies and relevant industry requirements.
• Complete approvals, event records and transfer of value reporting within agreed timescales, maintaining accurate, audit-ready documentation.

Measure impact and keep improving

• Set clear objectives, KPIs and measures of success for events and engagement activity.
• Monitor registrations, attendance, participation, satisfaction, digital engagement and cost.
• Turn data, feedback and insight into practical recommendations.
• Share learning with colleagues and use it to improve future activity and customer outcomes.

Qualifications

What you’ll bring

• Experience of managing professional events, congresses, webinars or customer engagement programmes from concept to evaluation.
• Strong project management and organisational skills.
• Experience of managing budgets, suppliers, agencies, contracts and associated administration.
• Familiarity with audience engagement communications.
• Strong relationship-building and communication skills.
• An understanding of customer engagement and customer experience principles.
• The ability to interpret performance data and feedback and turn insight into action.
• Excellent attention to detail, sound judgement and a practical approach to solving problems.
• The confidence to work independently, take ownership and travel or work outside normal hours when event delivery requires it.

The benefits

• Competitive salary + annual objective based bonus scheme.
• Private healthcare (including GP appointments)
• Contributory Pension Scheme (company contributions rise with service)
• Role specific tailored training and development plan
• Life Assurance (4 x salary, death in service)
• 25 days holiday (rises to 27 after 5 years service) + ability to buy/sell holidays
• Simplyhealth (cashback scheme includig dental, optical, chiro, chiorpody etc)
• Maternity, Paternity and Adoption Leave
• Tailored learning plan & funding for relevant study/professional qualifications
• Professional fees paid
• Bike to work scheme
• Long Service Awards
• Employee Assistance Program
• Blue Light Card
• Company matched charity fundraising & volouonteering policies
• Company funded family days out

Interested? If this opportunity matches your experience and you are excited by the chance to create meaningful healthcare professional engagement, we would welcome your application. If you meet most, but not every, requirement, we still encourage you to apply.

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.