Executive - Customer Service

EXL Talent Acquisition Team
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📍 George, Western Cape, South Africa

About this role

In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence to company policies and procedures is paramount to ensure operational efficiency. You'll be responsible for managing both inbound and outbound calls, as well as other correspondence related to claims. Emphasizing customer satisfaction, building rapport, and facilitating effective communication are key aspects of this position, aiming for timely resolution of customer concerns. Additionally, you'll be expected to fulfill any other essential functions as directed by the supervisor. Join us in delivering excellence and maintaining high standards in claims management.
  • Ensure that the assigned targets in accordance with SLA are met  
  • Ensure that the quality of the transactions is in compliance with predefined parameters  
  • Ensure claim costs is controlled and leakage kept at a minimum
  • Ensure accuracy of reserves and payments and manage lifecycle of claims
  • Ensure adherence to Company Policies and Procedures
  • Managing calls – both inbound and outbound as well as all other correspondence on claims
  • Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns 
  • Any other essential function that may occur from time to time as directed by the Supervisor
  • English language proficiency
  • Previous international Voice experience
  • Good Computer navigation skills
  • Should be familiar with MS Office 
  • Possesses necessary knowledge of business concepts to effectively perform the job
  • Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others. 
  • Commits to achieving specific objectives and takes ownership for accomplishing them.
  • Responsible for handling high volumes of transactions.
  • Effectively balances quality, timeliness and productivity standards
  • Self-discipline
  • Result orientation 
  • Adaptability 
  • Listening and comprehension skills 
  • Questioning and Reasoning Skills
  • Customer Service focus and telephone etiquette
  • Ability to multitask, prioritize and manage daily work activities

 

In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.


EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.

Frequently Asked Questions

Is the salary disclosed for the Executive - Customer Service position at EXL Talent Acquisition Team?
The salary for this Executive - Customer Service role at EXL Talent Acquisition Team is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Executive - Customer Service position at EXL Talent Acquisition Team located?
This Executive - Customer Service role at EXL Talent Acquisition Team is based in George, Western Cape, South Africa. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Executive - Customer Service position at EXL Talent Acquisition Team?
Click the "Apply Now" button on this page. You will be redirected to EXL Talent Acquisition Team's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Executive - Customer Service job at EXL Talent Acquisition Team posted?
This Executive - Customer Service position at EXL Talent Acquisition Team was posted on Aug 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Executive - Customer Service
EXL Talent Acquisition Team
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You'll be redirected to EXL Talent Acquisition Team's official application page on oraclecloud.