Executive Director, Office of Student Financial Aid and Student Services

Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

Requirements

The Executive Director of the Office of Student Financial Aid (OSFA) provides strategic leadership, administration, and oversight for the college’s financial aid and scholarship programs. The Executive Director ensures compliance with all federal, state, and institutional regulations, while advancing the institution’s enrollment, retention, and student success goals. He/she serves as the primary internal and external liaison for OSFA, provides expert guidance on policy and compliance matters, and develops strategies that enhance student access, affordability, and overall financial well-being. The Executive Director leads a high-performing financial aid team by fostering professional growth, implementing robust training, and cultivating a culture of service excellence, integrity, and fiscal responsibility.

Work Interactions and Work Mode Designation

The Executive Director of Financial Aid operates in a highly networked role with constantly collaborating, advising, and representing the institution across multiple internal and external touchpoints. The Executive Director works closely with the following stakeholders to align financial aid strategy with institutional priorities, ensure compliance, and enhance student success:

Internal Stakeholders

• Senior University Leadership: President, Provost, CFO, and other cabinet members.
• Enrollment Management: Admissions, Registrar, Institutional Research.
• Finance & Administration: Student Accounts, Controller’s Office.
• Student Affairs: VP of Student Affairs
• Development & Alumni Relations: Advancement, Scholarships Office.
• Academic Deans & Program Directors: Dean of Undergraduate Admissions, Deans of the College of Arts & Sciences, Business, Continuing Studies Graduate School, etc.
• IT & Systems Support: UIS, Enterprise Systems, BannerSaaS Support

External Stakeholders

• Federal & State Agencies: U.S. Department of Education, state higher education agencies.
• Professional Associations: NASFAA, regional/state financial aid associations.
• Community Partners & High Schools: Outreach to prospective students and families.
• Lenders & Scholarship Foundations: Private loan providers and scholarship organizations.
• Auditors & Compliance Review Teams: Federal/state program reviewers and independent auditors.

This position has been designated as Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff and AAP positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.

Requirements and Qualifications

Required

• Bachelor’s degree in a related field.
• 12+ years of relevant experience required
• Minimum of 7–10 years of progressive leadership experience in financial aid administration.
• Comprehensive knowledge of federal and state financial aid regulations, compliance requirements, and reporting standards.
• Minimum 10 years experience leading and managing a team in a leadership role.
• Demonstrated success in strategic planning, policy development, and staff leadership.
• Strong analytical, budgetary, and problem-solving skills.
• Exceptional interpersonal, communication, and relationship-building skills.

Preferred

• Master’s degree in higher education administration, business, or related field.
• Experience with financial aid leveraging strategies and enrollment management initiatives.
• Proficiency with financial aid management systems (e.g., Banner, Microsoft Suite, Workday) and related software applications.
• Active participation in professional financial aid organizations.

Pay Range:

The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is:

Compensation is determined by a number of factors including, but not limited to, the candidate’s individual qualifications, experience, education, skills, and certifications, as well as the University’s business needs and external factors.

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodations for any part of the application and hiring process, please visit the Office for Equal Opportunity Compliance website for general information about requesting accommodations, as well as information about requesting accommodations specifically for applicants. You also can also contact the Office for Equal Opportunity Compliance at (202) 687-4798 or oeoc@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.