Experience Trainer & Activations Lead

ABOUT AERO

Aero is on a mission to redefine air travel—inspired by the golden age of aviation, designed for modern life. Direct, premium flights from private terminals offer our guests the comfort of low-contact travel and the effortlessness of flying private. From our custom jets to our dedicated Host and Concierge teams, everything that we do is personalized for our guests.

At Aero, we are on this journey together. We turn off the lights, spend carefully, and welcome everyone like guests in our own home. We share ideas big and small to make Aero better. We take pride in a job well done and in the company that we are building together. Aero is ours.

ABOUT THIS ROLE

As an Experience Trainer & Activations Lead at Aero, you are both the face of our guests' journey and the standard-bearer for how that journey is delivered. This role is pivotal in training new Experience Leads and ensuring long-term consistency and quality across our service—on the ground in our lounges and in the air onboard our aircraft.

Based at our TEB terminal, you will serve departure and arrival flights at your home base, working across two core service areas: on-ground (Lounge) and in-flight (Cabin). You are the subject matter expert on the full Aero guest experience—from lounge arrival through landing—and you translate that expertise into the skills of those around you. You will mentor and develop teammates, lead the activation of new routes, menus, and service flows, and perform line checks to uphold Aero's standards at every touch point.