Express Service

Company Description

We are MSX International – a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers. For more than 25 years, MSX International has worked closely with vehicle manufacturers around the world. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry leading expertise.  We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce cost, while enhancing operational efficiency and customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.  

Job Description

The Express Service Consultant will be responsible for the professional delivery and installation of MSX Express Service prescribed solutions furnished by MSX.  The Consultant will be responsible for developing and maintaining a direct relationship with specifically assigned dealers, and OEM field organizations where applicable, as well as to assist with Dealer Launch Meetings and Dealer Workshop Meetings.  

Day to Day Responsibilities  

• Installation of the Basic and/or Advanced Express Service program as outlined in the MSX Express Service program documentation 

• Dealer Basic and/or Advanced Consultations as outlined in the MSX Express Service program documentation 

• Dealer Basic and/or Advanced Sustainment visits as outlined in the MSX Express Service program documentation 

• Dealership staff training as outlined in the MSX Express Service program documentation 

• Dealership phone follow-up support 

• Timely and comprehensive completion of dealer action plans  

• Implement best practice processes within the Express Service operation (customer appointment, customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc…) 

• Adequate OEM National and Regional personnel contact 

• Monthly field detail reports submission 

• Weekly time cards and expense reports submission 

• Need to be available and have the desire to travel 80% of the time 

Qualifications

• Requires proficiency with Microsoft Word, PowerPoint, Internet Explorer and Excel 

• Ability to leverage relationships to identify and sell the business case for change 

• Analyzing data from dealer financials and operational assessments to establish improvement action plans 

• Implementation of service advisor selling systems and overall process improvement solutions at the aftermarket or retail level 

• Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI 

• Demonstrated proficiency with PC applications in a Windows environment 

• Ability to train and utilize all aspects of Automotive Tire Sales and automotive service sales 

• Ability to influence the sales personnel and technicians in the training processes and monitoring the results   

• Highly motivated 

• Self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision 

• Excellent verbal and written communication skills 

• Minimum 7 - 10 years of Aftermarket Experience (Jiffy Lube, Valvoline, “Fast Oil Change”) and preferably Retail Tire Store Management experience (Store Manager, Service Manager, Service Writer) 

• OEM dealer contact experience is a plus 

• Bachelor’s degree is preferred 

Additional Information

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current annual range is $65k to $80k based on current experience. 

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.