Facility Operations Manager (Accra, Ghana)

Company Description

Alpha Mead Group is a Total Real Estate Solutions Company established to provide robust business support services to local and international Real Estate investors or owners with interests in Facilities Management, Real Estate Development and Advisory, Security Systems and Technologies, Training, Healthcare Management, and Real Estate Financing Services.

Job Description

Job Summary

The Facility Operations Manager will oversee the day-to-day operations, maintenance, and service delivery of all facilities within the estate. This role ensures that the estate’s infrastructure, utilities, and amenities are efficiently managed, safe, and aligned with best practices. The candidate will manage service teams, vendors, and contractors while maintaining a high standard of living and satisfaction for residents.

Key Responsibilities

• Plan, coordinate, and oversee all facility operations including electrical, mechanical, plumbing, HVAC, landscaping, waste management, and general maintenance.
• Develop and implement preventive and corrective maintenance schedules to ensure minimal downtime of estate facilities.
• Supervise vendors, contractors, and service providers to ensure quality, compliance, and timely delivery of services.
• Manage estate utilities such as power supply, water treatment, sewage systems, and backup systems (e.g., generators, solar, inverters).
• Monitor and optimize operational costs while ensuring efficient use of resources.
• Develop and enforce standard operating procedures (SOPs) for facility operations.
• Ensure compliance with health, safety, and environmental (HSE) regulations across the estate.
• Handle residents’ complaints and requests related to facility services promptly and professionally.
• Prepare periodic reports on facility performance, budgets, and maintenance activities.
• Lead a team of technical and support staff, providing direction, training, and performance evaluations.

Qualifications

• Bachelor’s degree in Engineering, Facility Management, Estate Management, or related field.
• Minimum of 7 - 10 years of relevant experience in facility or estate operations management.
• Strong technical knowledge of building systems (electrical, mechanical, plumbing, HVAC, etc.).
• Experience managing large residential estates, commercial facilities, or similar environments.
• Excellent leadership, vendor management, and team coordination skills.
• Strong budgeting and financial management capabilities.
• Good knowledge of HSE standards and compliance requirements.
• Proficiency in facility management software/tools is an added advantage.
• Professional certifications (IFMA, FMP, PMP, HSE, or related) are desirable.

Additional Information

• Good professional appearance and attitude.
• Diplomatic, tactful, discreet, flexible, resourceful and dependable
• Excellent leadership and project management skills
• Ability to work independently and as part of a team
• Outstanding organizational skills
• Strong attention to detail and a commitment to maintaining high safety standards.