Family Birth Center Receptionist - Scheduler

Where You’ll Work

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.

Job Summary and Responsibilities

As a Receptionist, you'll be the warm and welcoming face of our organization, ensuring every patient's journey begins and proceeds with comfort and efficiency.Your daily impact will involve expertly managing patient reception, coordinating essential administrative tasks, and leveraging technology to ensure seamless operations. You'll skillfully guide diverse patient populations, providing thoughtful assistance and ensuring they feel at ease and fully understand their care instructions.To excel in this vital role, you'll bring exceptional interpersonal skills, a strong command of technology, and genuine compassion for patient well-being. Your adaptable and patient approach will be key in facilitating a positive and supportive experience for everyone who walks through our doors.

• Schedules and/or registers patients for department services or studies based on authorized referral; calls patients to set up and confirm appointments; follows up to ensure that each referral is contacted and a disposition is reached; records cancellations and reschedules time slot.
• Completes all required documentation in a timely, accurate, and thorough manner in accordance with CHI-FH standards and procedures.
• Completes necessary paperwork, billing, and record keeping documentation.
• Transfers patient data submitted by the referring physician to internal forms, and faxes paperwork for patient pre-registration; follows up to obtain relevant records or information prior to scheduled appointment; assembles and processes charts for scheduled patients in accordance with established procedures.
• Prepares patient accounts for billing, including insurance eligibility, verification, pre-certification and authorization/re-authorization; enters, corrects and/or batches daily charges into automated system according to established procedures; reviews reports to validate that charges are accurate for services received; ensures that inaccuracies are corrected.
• Provides customer service to patients, staff and physicians and provides information in response to general inquiries from patients, visitors, staff and others.

Job Requirements

Required

• One year of related work experience that demonstrates attainment of the requisite job knowledge skills/abilities.