FBS Field Claims Supervisor

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world. 

What to expect on your journey with us:

• A solid and innovative company with a strong market presence
• A dynamic, diverse, and multicultural work environment
• Leaders with deep market knowledge and strategic vision

We are seeking a highly organized and people-focused Field Claims Supervisor to lead a team in a fast-paced, metrics-driven environment. This role requires a strong coach and communicator who can drive engagement, foster a culture of flexibility, identify improvement opportunities, and ensure consistent delivery of high-quality outcomes.

Job Summary

Supervises and directs the adjustment and administration of claims in an assigned area (involving specialization in or any combination of liability, property, or auto physical damage), and participates directly in the adjustment of complex or unusual claims.

Essential Job Functions

• Conducts case reviews and evaluates Claims Representative performance by continuous review of claims statistics, open and closed file evaluations, reinspection, and observation of activities in the field and office.
• Reviews the settlement activity of the Field Claims Office or Claims Service Center to ensure sound systems, service, and security.
• Sets and adjusts claim reserves within authority.
• Responsible for compliance with published company procedures.
• Recommends and carries out programs designed to meet the administrative technical training and overall development needs of all assigned personnel.
• Promotes coordination of Claims and Marketing relationships by instructing agents in methods and procedures of claims handling and by participation in meetings conducted by the Marketing Department.
• Approves and signs expense accounts for assigned personnel and all payments within authority for allocated adjustment expense on files supervised.
• Maintains communication with competent specialists (for example, doctors, attorneys, and repair facilities) to insure prompt, economical, and professional handling of all types of claims in assigned area.
• Promotes safety at all times and complies with safety/ergonomic standards as outlined in relevant company published manuals.
• Performs other duties as assigned.

• High School Diploma or equivalent required. Bachelor's degree preferred.
• At least 2 to 3 years of experience in Claims
• Experience in a leadership role
• Fluency in English
• Experience in auto and/or property insurance is a plus.
• Availability to work hybrid in Aguascalientes

Soft Skills

• Strong communication skills
• Detail-oriented and results-driven
• Drives team engagement and motivation

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health and Dental Insurance
7. Pension Plan
8. Meals tickets
9. Life Insurance

By applying for this position, candidates acknowledge and agree that:

• Personal Data Processing: The personal data provided during the recruitment and selection process will be collected, processed, and retained for legitimate recruitment and compliance purposes, in accordance with applicable data protection and privacy laws and FBS internal policies.

• Legal Authorization to Work: Employment with FBS is conditional upon the candidate having valid, local legal authorization to work in the country where the role is based at the time of hire. FBS does not sponsor or obtain work authorization unless explicitly stated.

• Exclusivity of Employment and Conflict of Interest: Upon acceptance of an offer and during employment with FBS, employees will not be permitted to engage in parallel employment, professional activities, or paid work for other entities. Any ownership, partnership, directorship, or participation in other businesses or companies must be fully disclosed and formally reviewed in accordance with FBS internal conflict‑of‑interest and external engagement policies prior to the start date or as soon as such circumstances arise.

Failure to comply with these conditions may impact the hiring decision or employment continuation.