Field Application Engineer

Company Description

Delta, founded in 1971, and listed on the Taiwan Stock Exchange (code:2308), is a global leader in switching power supplies and thermal management products with a thriving portfolio of IoT-based smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across 5 continents.

Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the Dow Jones Best-in-Class World Index (formerly the DJSI World Index of Dow Jones Sustainability™ Indices) for 14 consecutive years. Delta has also won CDP with double A List for 4 times for its substantial contribution to climate change and water security issues and has been named Supplier Engagement Leader for its continuous development of a sustainable value chain for 7 consecutive years.

For detailed information about Delta, please visit: www.delta-emea.com  

Job Description

We are seeking a highly skilled and experienced Field Application Engineer to lead product application, technical service operations, training programs, and support activities for Delta's Industrial Automation product line. The role combines deep technical expertise, leadership, and service excellence.

The ideal candidate possesses extensive experience in Process Control and Variable Speed Drives, including commissioning, troubleshooting, technical training, and service operations management.

Key Responsibilities

• Lead advanced technical support activities for Delta's Industrial Automation product line (VFD, PLC, HMI, SCADA, Mechatronics).
• Support root cause analysis and resolution of customer's problems.
• Define and standardize service procedures, troubleshooting workflows, and technical documentation.
• Collaborate with Engineering, R&D, Product Management, and Quality teams to improve products and services.

Service Operations Management

• Oversee regional service operations for Delta's Industrial Automation product lines.
• Ensure high service quality, SLA compliance, and customer satisfaction.
• Manage escalations, emergency response activities, and preventive maintenance strategies.
• Support installation, commissioning, maintenance planning, and lifecycle management.
• Drive continuous improvement initiatives for service efficiency and operational reliability.

Training & Capability Development

• Design and deliver technical training programs for field application engineers, partners, and customers.
• Develop training materials, certification programs, online learning modules, and technical workshops.
• Maintain training records, certification tracking, and recertification programs;
• Build regional technical competency frameworks for Delta's Industrial Automation product lines.

Customer & Business Support

• Provide technical consultation during pre-sales and after-sales activities.
• Support key accounts, channel partners, and strategic customers with technical expertise.
• Participate in customer presentations, technical reviews, and solution discussions.

Qualifications

• Bachelor’s degree in Electrical Engineering, Power Electronics, Energy Systems, or related field.
• Strong expertise in:
  • Variable Speed Drive systems;
  • Servo Drives and Mechatronics;
  • Programmable controllers
  • SCADA
• Extensive hands-on troubleshooting and field service experience.
• Experience delivering technical training and mentoring engineering teams.
• Excellent communication and stakeholder management skills.
• Ability to travel internationally across CIS countries.

Additional Information

Experience in a similar role, within similar organizations or related industries, would be an advantage.