Field Care Supervisor

Company Description

Home Instead Bedford is an award-winning home care provider dedicated to helping older people live well in the place they love most, their own home. As a locally owned and operated franchise of the internationally recognised Home Instead network, we provide high-quality, relationship-led care across Bedford, Bedfordshire and the surrounding communities.

Our mission is to enhance the lives of ageing adults by delivering personalised care that promotes independence, dignity and wellbeing. We believe that outstanding care starts with outstanding people, which is why we carefully match our clients with compassionate and highly trained Care Professionals who take the time to build meaningful relationships.

Our services include companionship, personal care, dementia care, live-in care, respite care, end of life care and specialist support for people with complex needs. We are passionate about delivering care that is tailored to each individual's preferences, routines and life story.

At Home Instead Bedford, we are proud of our supportive and values-driven culture. We invest heavily in training, development and career progression, creating opportunities for our team members to grow and succeed. We are committed to maintaining the highest standards of care, ensuring our clients and their families receive exceptional service every day.

If you are passionate about making a genuine difference to people's lives and want to be part of a team that values compassion, respect and excellence, Home Instead Bedford could be the perfect place for you. 

Job Description

Field Care Supervisor

Home Instead Bedford

Job Title

Field Care Supervisor

Reports To

Registered Care Manager

Location

Home Instead Bedford

Job Purpose

To support the delivery of outstanding, person-centred care by ensuring clients receive high-quality support that promotes independence, dignity, and wellbeing. The Field Care Supervisor will work closely with clients, families, Care Professionals, and office staff to maintain service quality, compliance, and excellent client outcomes. 

Key Responsibilities

Client Care & Quality Assurance

• Support care consultations, assessments, and service reviews.
• Complete and update person-centred care plans and risk assessments.
• Carry out quality assurance visits and spot checks.
• Monitor client satisfaction and identify opportunities to improve service delivery.
• Conduct client introductions and ensure smooth transitions when new Care Professionals are introduced.
• Maintain strong relationships with clients, their families, health professionals, and community partners.
• Respond appropriately to safeguarding concerns, incidents, and complaints.

Care Professional Support

• Conduct regular supervisions, observations, competency assessments, and support visits.
• Mentor and support Care Professionals to achieve excellent standards of care.
• Identify training and development needs and work with the Trainer and Care Manager to address them.
• Promote employee engagement, wellbeing, and retention.
• Support new Care Professional inductions and probation reviews.

Compliance & Documentation

• Create, update, and audit care records to ensure they remain accurate and compliant.
• Maintain records using Home Instead systems, including Birdie and People Planner.
• Ensure medication administration records are completed correctly and concerns are escalated promptly.
• Support the office in achieving and maintaining CQC compliance standards.
• Assist with audits and quality improvement initiatives.

Operational Support

• Maintain regular contact with clients and Care Professionals.
• Support the scheduling and client experience teams when required.
• Participate in the on-call rota.
• Assist with care delivery during emergencies or staffing shortages when appropriate.
• Support the development and growth of the service through excellent customer care and relationship building.

Essential Criteria

• Level 3 Diploma/NVQ in Health and Social Care (or equivalent).
• Experience working within domiciliary care or community care.
• Experience carrying out supervisions, observations, care plan reviews, and quality assurance visits.
• Knowledge of CQC regulations, safeguarding, Mental Capacity Act, and relevant social care legislation.
• Experience supporting medication management and electronic MAR systems.
• Excellent communication and interpersonal skills.
• Confident using IT systems, including Microsoft Office and care management software.
• Full UK driving licence and access to a vehicle.
• Flexible and organised with the ability to manage a varied workload.
• Passion for delivering exceptional care and supporting people to live independently at home. 

Desirable Criteria

• Previous supervisory or team leadership experience.
• Dementia care qualification or specialist training.
• Experience using Birdie, People Planner, or similar care management systems.
• Experience working within an Outstanding-rated service.

Personal Attributes

• Compassionate and person-centred.
• Professional and approachable.
• Strong organisational skills.
• Reliable and dependable.
• Positive role model for Care Professionals.
• Ability to build trusting relationships with clients, families, and colleagues.
• Committed to Home Instead's values and culture. 

What We Offer

• Competitive salary.
• Mileage allowance.
• Ongoing training and professional development.
• Support towards further qualifications.
• Career progression opportunities.
• Employee Assistance Programme.
• Pension scheme.
• A supportive and friendly team environment.
• The opportunity to make a genuine difference to the lives of older people in Bedford and the surrounding areas.

Home Instead Bedford is committed to safeguarding and promoting the welfare of adults and expects all employees to share this commitment. This post is subject to an enhanced DBS check and satisfactory references.

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Qualifications

Essential Qualifications

• Level 3 Diploma in Adult Care (or equivalent Health & Social Care qualification). 
• Full UK Driving Licence and access to a vehicle. 
• Safeguarding Adults training.
• Medication administration training.
• Understanding of the Mental Capacity Act (MCA) and Deprivation of Liberty Safeguards (DoLS).

Desirable Qualifications

• Level 4 Certificate in Principles of Leadership and Management for Adult Care.
• Assessor qualification (or willingness to work towards one).
• Dementia Care qualification or specialist dementia training.
• End of Life Care training.
• Moving and Handling Train the Trainer qualification.
• First Aid qualification.

Essential Experience

• Minimum 2 years' experience in domiciliary care.
• Experience conducting care plan reviews, spot checks and quality assurance visits.
• Experience supporting and supervising Care Professionals.
• Knowledge of CQC regulations and fundamental standards.
• Experience using electronic care planning and rostering systems such as Birdie and People Planner.
• Experience supporting clients living with dementia and other complex care needs.

Personal Attributes

• Compassionate and person-centred.
• Excellent communication skills.
• Strong organisational and time management skills.
• Able to work independently and use initiative.
• Professional, reliable and approachable.
• Committed to Home Instead's values and outstanding care standards.

Additional Information

Working Hours

• Full-time, typically 40 hours per week.
• Flexibility required to support clients, Care Professionals, and the business needs of the service.
• Participation in the on-call rota, including evenings and weekends, as required. 

Travel Requirements

• This is a community-based role involving regular travel throughout Bedford and the surrounding areas.
• A full UK driving licence and access to a reliable vehicle are essential. 

Safeguarding

• Home Instead Bedford is committed to safeguarding and promoting the welfare of adults.
• All employees are expected to share this commitment and work in accordance with safeguarding policies and procedures. 

DBS Requirement

• Employment is subject to an Enhanced DBS check and satisfactory references. 

Training & Development

• Ongoing professional development opportunities.
• Support towards further qualifications, including Level 4 and Level 5 Health and Social Care qualifications.
• Regular supervision, mentoring and performance reviews.

Career Progression This role provides an excellent development pathway into:

• Senior Field Care Supervisor
• Deputy Care Manager
• Care Manager
• Registered Manager

Why Join Home Instead Bedford?

• Work for an Outstanding-rated care provider committed to relationship-led care.
• Be part of a supportive, family-focused team that values compassion, professionalism and quality.
• Make a genuine difference to the lives of older people living in their own homes.
• Opportunities to specialise in dementia care, end of life care, complex care and quality assurance.

Benefits

• Competitive salary
• Paid mileage
• Company pension scheme
• Employee Assistance Programme
• Blue Light Card eligibility
• Paid training and ongoing development
• Annual staff awards and recognition events
• Supportive management team
• Career progression opportunities