Field Care Support - Market Harborough

Company Description

At Home Instead we are a great company to work for - we make sure that our caring staff get the time to build fabulous relationships with our clients. As the leading local care provider of relationship led care, (rated Outstanding in all five areas by CQC) we take care to match care professionals to clients and provide the highest quality of care to help our clients continue to live safe, well, and independently at home. 

Job Description

The Role

• To support the care management team
• Conduct client and care professional introductions
• One day per week dedicated to supporting the scheduling team
• Participate in on-call duties as required. Compliance with Home Instead's Equality, Diversity and Equal Opportunities policy
• Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care
• Audit client care plans and assist with digital care planning
• Maintain accurate client and care professional records on the Home Instead software
• Carry out client reviews and action these accordingly
• Ability to cover frontline care visits as part of the on-call role
• Carry out any other duties deemed necessary for the successful operation of the business 

Qualifications

• Have or working towards a Level 2 NVQ in health and social care or equivalent preferred
• Experience in the care sector delivering a wide range of personal care & medication administration services
• Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes
• Good communication skills with the ability to build rapport quickly
• Must understand the importance of confidentiality working within the current legislation
• Good working knowledge of IT systems with experience of microsoft office or google suite and virtual communication platforms, with the attitude to learn and adopt new technologies and software where appropriate
• Must have a full driving licence and means of transport if required within the territory to visit clients
• Be organised and flexible to meet the needs of the business

Additional Information

Core Competencies

• Drive Results
• Customer Focus
• Influencing
• Teamwork & Collaboration
• Communication & relationship management
• Living Home Instead
• Agile learner

Role Specific Competencies

• Adapting to change
• Quality focus