Field Service Engineer

Company Description

TOMRA Food is a multinational organisation and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximise food safety and minimise food loss by making sure Every Resource Counts™, has been our strength for over 50 years. 

At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees. 

Join the resource revolution!

Job Description

Join our dynamic team at TOMRA Food as a Field Service Engineer, where you'll play a pivotal role in ensuring the seamless operation of our cutting-edge food sorting systems. We're seeking a highly skilled and motivated individual to take on the challenge of providing top-notch customer service, encompassing commissioning, operation, testing, integration, optimisation, maintenance, training, and repair activities primarily in France.

This role offers the perfect blend of hands-on work and independent problem-solving, making it an ideal fit for a passionate engineering enthusiast. This role offers the perfect blend of hands-on work and independent problem-solving, making it an ideal fit for a passionate engineering enthusiast. 

Role and Responsibilities:

• Efficiently deliver field service work to meet cost and time objectives.
• Ensure optimal performance of TOMRA Food sorting machines to exceed customer expectations.
• Diagnose and resolve equipment issues, conducting necessary repairs.
• Collaborate with internal departments to enhance customer support processes.
• Conduct installations and adjustments to TOMRA Food equipment as required.
• Provide comprehensive training to customers on the operations and maintenance of our systems.
• Maintain accurate and detailed field reports to guide administrative follow-up procedures.
• Willing to travel abroad for at least 80% of the time, based on a flexible schedule. This means it could be also during weekends or in holiday seasons. 

Qualifications

• Bachelors degree in Electronics, Electrotechnical, Automation, Industrial Maintenance, or equivalent of minimum 3 years of experience in related field
• Fluent in English + other languages are a plus.
• Proven experience in on-site preventive and corrective maintenance, supporting industrial customers.
• Good understanding of IT, networking, and PC configuration.
• A valid driver's license.
• Ability to establish and maintain effective relationships with customers, colleagues, and management.

Additional Information

Allowances & Benefits:

▪️Work equipment including laptop and cell phone subscription provided
▪️6-month probation period
▪️Notice period according to the Basic Conditions of Employment Act
▪️Annual leave: 21 working days (after 5 years continuous service an additional 5 days annual
leave provided)
▪️Long service recognition: in accordance with TOMRA Jubilee policy
▪️Travel Expenses: Daily Allowance in accordance with SARS regulations for work away from
home within South Africa and in other countries
▪️Pension Fund Scheme: Liberty Life (5% company contributions)
▪️Medical Aid & Mental Health Benefit policy cover: Discovery
▪️On call Standby Allowance
▪️Company Car provided: Fringe benefits tax applies, detailed logbook for all travel and limited
private mileage, in accordance with SARS
▪️Life & Disability Insurance policy cover: Discovery

How to apply

If this sounds like you, we would love to hear from you! All applications will be managed in the strictest confidence. 

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristics. Reasonable accommodations will be made and will be provided as requested by candidates taking part in all aspects of the selection process.