Field Service Engineer

Company Description

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry. For over 25 years, we have partnered with OEMs, dealer networks, and mobility organizations to improve customer engagement, optimize operations, and deliver measurable business results. 

At MSX International, we combine deep industry expertise with innovative solutions to support our clients across the entire customer journey. We are currently looking for a talented Field Service Engineer to join our growing team in Italy.

Job Description

We are looking for an experienced Field Service Engineer to provide technical support to dealerships and service centers across Italy.

The successful candidate will be responsible for diagnosing complex vehicle issues, performing root cause analysis, and supporting technicians in resolving technical concerns. This role requires strong diagnostic expertise, excellent communication skills, and the ability to build productive relationships with dealership personnel.

Key Responsibilities

• Support dealerships and workshops with vehicle diagnostics and troubleshooting activities.
• Perform root cause analysis on complex technical issues.
• Use diagnostic equipment and software to identify faults and recommend solutions.
• Provide on-site technical assistance and coaching to service technicians.
• Deliver technical guidance and training to dealer network personnel.
• Prepare and maintain technical reports and case documentation.
• Escalate critical issues when necessary and collaborate with internal technical teams.
• Ensure high standards of customer satisfaction and technical service quality.
• Travel regularly to dealerships and service centers across the assigned territory.

Qualifications

Required Qualifications

• Technical Diploma or Degree in Mechanical Engineering, Automotive Engineering, Mechatronics, or a related field.
• Minimum 2-3 years of experience in vehicle diagnostics, technical support, workshop operations, or field service.
• Strong knowledge of automotive mechanical, electrical, and electronic systems.
• Experience using diagnostic tools, testers, and troubleshooting methodologies.
• Ability to analyze technical data and identify root causes.
• Fluent Italian and professional English (B1/B2 minimum).
• Valid driving licence.
• Availability to travel extensively.

Preferred Qualifications

• Experience supporting dealer networks, workshops, or aftersales operations.
• Previous experience within the automotive industry.
• Technical certifications in diagnostics or vehicle systems.

Soft Skills

• Strong problem-solving mindset.
• Excellent communication and relationship-building skills.
• Customer-oriented approach.
• Ability to manage multiple priorities effectively.
• Autonomous and proactive working style.
• Strong organizational skills and attention to detail.

Additional Information

What We Offer

• Competitive salary package (€38,000 - €40,000 gross annual salary).
• Company car.
• Company laptop and mobile phone.
• Accommodation and meals covered during business travel.
• Continuous technical training and professional development opportunities.
• Dynamic and collaborative working environment.
• Opportunity to develop expertise in advanced vehicle diagnostics and technical support.
• Career growth opportunities within Technical Services, Aftersales, Customer Operations, and Management functions.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.