Field Service Engineer (Coffee)

A Coffee Field Service Engineer is responsible for installing, maintaining, repairing, and servicing commercial and domestic coffee machines at client sites. This role requires a blend of technical expertise, customer service skills, and a passion for coffee equipment. The engineer acts as the face of the company, ensuring client satisfaction through prompt and professional service.

Key Responsibilities

·Installation: Assemble and install coffee machines and related equipment at client locations, ensuring all devices are operational and meet safety standards.

·Maintenance: Perform scheduled preventative maintenance on a variety of coffee machines, grinders, and related equipment to minimise breakdowns and prolong lifespan.

·Repairs: Diagnose faults, replace parts, and repair mechanical issues on-site or in the workshop as required.

·Customer Support: Provide technical advice, training, and guidance to customers regarding machine operation, cleaning, and basic troubleshooting.

·Documentation: Complete detailed service reports, log parts used, and maintain accurate records of work undertaken.

·Stock Management: Manage van stock levels and order replacement parts as necessary to ensure prompt service delivery.

·Health & Safety: Adhere to all health and safety regulations, company policies, and industry standards whilst on client premises.

· Relationship Management: Build and maintain positive relationships with clients, ensuring high levels of customer satisfaction and repeat business.

·Relationship Management: Explaining machine faults, findings and repairs undertaken to customers.

.Travel: Cover assigned regions, often requiring travel between multiple client sites daily.

Person Specification

·Technical Skills: Field Service experience in either electrical or mechanical maintenance, ideally with coffee machines or similar equipment.

·Problem Solving: Strong diagnostic skills with the ability to work independently and resolve issues efficiently.

·Communication: Excellent verbal and written communication skills, with a customer-centric approach.

·Organisation: Good time management and record-keeping abilities.

·Flexibility: Willingness to travel and occasionally work unsociable hours, including weekends or evenings, as required.

·Full Driving Licence: Essential for travel between customer sites.

·IT literacy for using Asset Management systems.

In return we offer full training in a growth industry, van, tools and a competitive salary, with the opportunity to become a specialist engineer, maintaining coffee making equipment.

Working Conditions

The role is predominantly field-based, requiring regular travel to client premises. The engineer may need to lift and manoeuvre heavy equipment, adhere to strict safety protocols, and adapt to varied working environments.

Competitive salary

·Company van

·Fuel Card

·Daily Lunch Allowance

·Pension scheme and holiday entitlement.

.Ongoing training and development opportunities

At CPM, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. CPM is an equal opportunity employer. We do not discriminate on the basis of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment