Field Service - Prospecting US
About this role
Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
Job's mission
At ASM, our Field Service organization is at the forefront of semiconductor innovation, supporting the advanced equipment and technologies that power AI, cloud computing, automotive electronics, and next-generation devices. Whether you're an early-career Field Service Technician, a seasoned Field Service Engineer, or an experienced people leader, you'll play a critical role in helping our customers maximize equipment performance, uptime, and manufacturing success. This is an opportunity to work directly with leading semiconductor manufacturers, develop technical expertise on cutting-edge systems, and build a rewarding career in one of the world's fastest-growing industries.
What you will be working on
- Install, qualify, maintain, troubleshoot, and repair advanced semiconductor capital equipment at customer sites.
- Diagnose and resolve electrical, mechanical, vacuum, robotics, software, and process-related system issues.
- Perform preventative and corrective maintenance activities to ensure optimal equipment performance and reliability.
- Serve as a trusted technical partner to customers by providing responsive support and delivering exceptional service.
- Document service activities, maintenance actions, and technical findings accurately and thoroughly.
- Collaborate with Engineering, Manufacturing, Product Support, and R&D teams to resolve complex technical challenges.
- Support equipment upgrades, process improvements, and new technology introductions.
- Drive customer satisfaction through strong communication, technical expertise, and a commitment to operational excellence.
- For senior and management-level roles, mentor team members, lead customer escalations, and support organizational growth and development.
What we are looking for
- Associate's degree, Bachelor's degree, military technical training, or equivalent experience in Engineering, Electronics, Mechatronics, Electrical Technology, Mechanical Technology, Semiconductor Technology, or a related technical field.
- Strong mechanical and electrical troubleshooting aptitude.
- Excellent communication skills and the ability to build strong customer relationships.
- Ability to work in semiconductor manufacturing and cleanroom environments.
- Willingness and ability to travel as required to support customer sites.
- Candidates must be authorized to work in the United States on a permanent basis.
- U.S. Citizens and U.S. Permanent Residents (Green Card holders) are encouraged to apply.
What sets you apart
- Experience supporting semiconductor equipment, capital equipment, or highly complex manufacturing systems.
- Knowledge of vacuum systems, robotics, automation, plasma systems, RF technology, gas delivery systems, or process equipment.
- Previous field service, maintenance, military electronics, installation, commissioning, or technical support experience.
- Experience working directly with customers in high-tech manufacturing environments.
- Leadership, mentoring, or people management experience for senior and manager-level opportunities.
- A passion for problem-solving, continuous improvement, and delivering outstanding customer experiences.
- Relocation assistance is available for qualified candidates willing to relocate to one of ASM's U.S. hiring locations.
Apply today to be part of what’s next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.
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