Field Service Technician
zieglercat
Field Service Technician
cb20· 130
About this role
cb20 is an award-winning provider of managed IT and audio-visual services, proudly serving organizations across New York, Massachusetts, and the greater New England region. With over 30 years of experience, a team of world-class engineers, and trusted partnerships with the world’s leading hardware and software providers, we deliver confidence, security, and above all "An Experience Above".
cb20 won the Albany Business Review Best Places to Work and Albany Times Union Top Places to Work five years in a row. In 2025, cb20 achieved the #1 spot in the over 100 category at the ABR Best Places to Work event. People are cb20's greatest asset.
Summary
As a Field Services Technician, you will be responsible for installing and maintenance of laptops, desktops, thin clients, monitors, & peripherals. Technicians will need to complete proper inventory and asset recording processes prior to and during delivery.
Duties and Responsibilities
- Install new laptops, desktops, thin clients, monitors and peripherals
- Removal of all disconnected/surplus equipment and transport back to specified customer locations.
- Proper data collection on each install/unit.
- Update and submit work orders, expense reports and timesheets to respective departments.
- Function as a liaison between cb20 team and the customer.
- Minor cart and hardware assembly, maintenance & repair.
Qualifications Requirements/Job Specifications
Education: AAS degree in computer science preferred or equivalent combination of education and experience.
Experience: 2+ years’ experience with field services support and network cabling. 2+ years’ experience with PC systems, related peripherals, structure cabling, common software programs and operating systems. A clean/valid driver’s license is required.
Standards: Ability to follow standards as outlined in the cb20 Company Manual.
Skills: Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer, including vendor warranties. Ability to perform final configuration tasks on customer premise. Excellent customer service and communication skills.
Working time: 40 hours/week. All other times as defined by the demands of the customers and department’s needs.
Lifting: Ability to lift 50 lbs.
Frequently Asked Questions
Is the salary disclosed for the Field Service Technician position at cb20?
The salary for this Field Service Technician role at cb20 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Field Service Technician position at cb20 located?
This Field Service Technician role at cb20 is based in Albany, New York, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Field Service Technician role at cb20 full-time or part-time?
This is listed as a Full Time position. It is posted as a Field Service Technician role in the 130 department at cb20.
Which team or department does the Field Service Technician at cb20 belong to?
This Field Service Technician position is part of the 130 department at cb20. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Field Service Technician position at cb20?
Click the "Apply Now" button on this page. You will be redirected to cb20's official application portal hosted on bamboohr where you can submit your application directly.
When was the Field Service Technician job at cb20 posted?
This Field Service Technician position at cb20 was posted on Sep 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Field Service Technician
cb20
You'll be redirected to cb20's official application page on bamboohr.