Field Service Technician
Zipwater
Full time
Field Service Technician
blackbros· Sales & Customer Service
About this role
Job Purpose Statement: The Service Representative is responsible for commissioning, servicing, and supporting company equipment at customer sites while contributing technical expertise to product improvement and development initiatives. This role blends hands-on mechanical and electrical troubleshooting with customer training, documentation, and cross‑functional collaboration to ensure equipment performance, safety, and customer satisfaction.
Job Functions:
- Travel to customer facilities to install, start up, troubleshoot, and repair company‑manufactured equipment.
- Operate and test equipment during trial runs to verify proper setup, quality standards, and production performance.
- Diagnose issues and perform mechanical, electrical, or controls‑related repairs in response to customer requests.
- Modify or adapt new and existing equipment to meet customer‑specific operational or production requirements.
- Provide on‑site training and technical guidance to customer operators, engineers, and maintenance personnel on equipment setup, operation, adjustment, and preventive maintenance.
- Prepare clear, accurate service reports, documentation, and records of work performed.
- Support research, development, and laboratory activities as assigned, including testing and evaluation of product changes.
- Identify opportunities to improve product safety, reliability, and design; provide practical recommendations to engineering and leadership teams.
- Participate in special projects related to equipment performance, product functionality, and continuous improvement initiatives.
- Follow all safety guidelines and maintain a safe, clean, and organized work environment at all times.
- Perform additional duties as assigned to support business and customer needs.
Qualifications & Competencies:
- Strong mechanical and technical aptitude with the ability to troubleshoot complex equipment issues.
- Effective verbal and written communication skills, including the ability to train and support customers.
- Customer‑focused mindset with strong problem‑solving and organizational skills.
- Ability to work independently at customer sites while collaborating with internal teams.
- Willingness and ability to travel as required.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Frequently Asked Questions
Is the salary disclosed for the Field Service Technician position at blackbros?
The salary for this Field Service Technician role at blackbros is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Field Service Technician position at blackbros located?
This Field Service Technician role at blackbros is based in Hybrid, Mendota, Illinois, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Field Service Technician role at blackbros full-time or part-time?
This is listed as a Full Time position. It is posted as a Field Service Technician role in the Sales & Customer Service department at blackbros.
Which team or department does the Field Service Technician at blackbros belong to?
This Field Service Technician position is part of the Sales & Customer Service department at blackbros. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Field Service Technician position at blackbros?
Click the "Apply Now" button on this page. You will be redirected to blackbros's official application portal hosted on bamboohr where you can submit your application directly.
When was the Field Service Technician job at blackbros posted?
This Field Service Technician position at blackbros was posted on Jun 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Field Service Technician
blackbros
You'll be redirected to blackbros's official application page on bamboohr.