Field Service Training Technician

Company Statement

Graham Packaging is a people, planet and values-based company and a leader in sustainable packaging manufacturing. From the kitchen to the laundry room, Graham Packaging is part of your everyday life. For employees at Graham, our Blue Culture is part of their everyday lives, too. In other words, Blue is how we do things here. At Graham, we are united by a clear vision. We know our part and help those around us know theirs, encouraging one another to continuously improve. We create a safe, challenging environment to innovate by supporting creative ideas and new ways of thinking. We take the initiative to cultivate our individual growth and help others do the same, while keeping ourselves and one another accountable. And we actively promote cooperation, collaboration, integrity and respect across regions and teams to foster an engaged, diverse and connected workforce. We value our employees, and a Blue Culture allows for the most rewarding employee experience as part of the Graham family. Blue is how we feel about what we do—together—to create a better tomorrow. Working at Graham means you lead constructively with clear goals, use diverse thinking to drive excellence, accountability, innovation, as well as demonstrating collaboration, embracing learning, and taking action for continuous improvement and growth.

Overview

Graham Packaging is seeking a qualified field service technician with expertise in building, installing, maintaining, troubleshooting, and repairing proprietary packaging machinery across its plant network. The role emphasizes minimizing operational downtime through advanced mechanical and electrical skills, and a commitment to delivering excellent customer service. This position requires practical problem-solving abilities and involves extensive travel.

 

Responsibilities

Essential Duties and Responsibilities

The primary duties of the Field Service Training Technician include:

• Set up new equipment, including leveling, and connecting electrical/mechanical components according to prints and manuals
• Build of new equipment at our Technical Center
• Perform preventative maintenance and routine servicing to keep machines running efficiently
• Diagnosing issues with electro-mechanical/pneumatic systems and making timely repairs to reduce downtime
• Teaching operators and maintenance staff how to properly use and maintain the machinery
• Completing detailed service reports, expense reports, and documenting all work
• Remote technical support, virtual support, phone support required
• Work directly with training group on the creation and updating of technical manuals
• Ability to work independently and as part of a team
• 80+ percent travel will be expected, Including international

Qualifications

Core Proficiencies and Skills

The following skills and proficiencies are desirable for the position:

• Extensive hands-on mechanical knowledge and ability to understand electromechanical systems, with advanced troubleshooting skills.
• Extensive knowledge with pneumatic systems (all types of valves, filters, regulators, vacuum generators)
• Extensive knowledge of electromechanical systems
• Knowledge of hydraulic systems and servos a plus
• Working electrical knowledge, PLC diagnostics (Ladder, ST, FBD), ability to read and understand electrical schematics.
• Ability to read, understand, and modify 2D drawings.
• Good fabrication skills.
• Good written, verbal, and interpersonal skills
• Proficient in MS Office software (Word, Excel, MS Teams)
• Valid driver’s license, clean record
• Extensive travel.

 

Education and/or Work Experience Requirements

• Associate’s degree or technical certification preferred
• 5-10 years’ experience in industrial maintenance or field service

Compensation Statement

The expected salary range for the position described in this posting is made in accordance with the legal mandates of certain jurisdictions within the United States. The final agreed-upon compensation is based on individual qualifications and experience.

Benefits Statement

Benefits include medical, dental, vision and basic life insurance. Employees are able to enroll in the company’s 401K Employee Saving Plan and may participate in its Employee Wellness Program. Employees will also receive paid time off in accordance with company policy and state law requirements.

EEO Disclaimer

Graham Packaging is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.

Responsibilities

Essential Duties and Responsibilities
The primary duties of the Field Service Training Technician include:
- Set up new equipment, including leveling, and connecting electrical/mechanical components according to prints and manuals
- Build of new equipment at our Technical Center
- Perform preventative maintenance and routine servicing to keep machines running efficiently
- Diagnosing issues with electro-mechanical/pneumatic systems and making timely repairs to reduce downtime
- Teaching operators and maintenance staff how to properly use and maintain the machinery
- Completing detailed service reports, expense reports, and documenting all work
- Remote technical support, virtual support, phone support required
- Work directly with training group on the creation and updating of technical manuals
- Ability to work independently and as part of a team
- 80+ percent travel will be expected, Including international