Field Support Engineer
fynd· Engineering
About this role
Fynd is a frontier technology company. We started at the intersection of technology and retail because that is where technology was the least available. Over the years, we became one of India’s largest retail technology platforms. But retail was the entry point, not the boundary.
Today, Fynd builds intelligent software that runs business operations. Not tools that help people work faster, but systems that absorb entire functions: manufacturing, marketing, logistics, commerce, quality control. We sit inside our customers’ businesses, harvest deep domain context, and build AI systems that operate autonomously. We are expanding from retail into manufacturing, generative media, physical AI, and healthcare.
Role Overview
The Field Support Engineer will play a critical on-floor role in ensuring smooth and uninterrupted manufacturing operations by providing real-time support for MES, production systems, and connected devices. Working in rotating 12-hour shifts, the role will help minimize downtime, resolve technical issues quickly, and maintain device and system health across the plant. This position is ideal for early-career engineers who want hands-on exposure to manufacturing technology in a fast-paced production environment.
Responsibilities
- Provide on-floor technical support for manufacturing systems, equipment, and connected devices to ensure continuous production.
- Troubleshoot and resolve issues related to MES, hardware, electronics, networking, and system connectivity.
- Monitor device health, identify abnormalities, and support preventive corrective actions to reduce downtime.
- Coordinate with production, maintenance, and engineering teams to restore operations quickly during incidents.
- Perform basic SQL-based checks, data validation, and issue diagnosis within production support systems.
- Document incidents, resolutions, escalations, and recurring issues accurately for operational tracking.
- Support system start-up, changeover, and shift handover activities across 12-hour rotating shifts.
- Communicate effectively with plant stakeholders in Telugu and English to support timely issue resolution.
Qualifications
Required
- Diploma, B.E., or B.Tech in electronics, electrical, instrumentation, mechanical, computer science, information technology, or a related engineering discipline
- 0 to 4 years of experience in field support, production support, or related technical roles
- Basic knowledge of manufacturing systems, MES, or shop-floor operations
- Willingness to work 12-hour rotating shifts and 6 days a week
- Ability to provide on-floor support in a manufacturing facility
- Immediate availability to join or join at short notice
Preferred
- Relevant internship experience in manufacturing, production support, or technical support
- Working knowledge of Telugu for local coordination
- Exposure to SQL, networking, or connected industrial devices
- Familiarity with electronics troubleshooting and device maintenance
- Prior experience in a factory, plant, or shop-floor environment
Frequently Asked Questions
Is the salary disclosed for the Field Support Engineer position at fynd?
The salary for this Field Support Engineer role at fynd is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Field Support Engineer position at fynd located?
This Field Support Engineer role at fynd is based in Tirupati, AP, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Field Support Engineer role at fynd full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Field Support Engineer role in the Engineering department at fynd.
Which team or department does the Field Support Engineer at fynd belong to?
This Field Support Engineer position is part of the Engineering department at fynd. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Field Support Engineer position at fynd?
Click the "Apply Now" button on this page. You will be redirected to fynd's official application portal hosted on keka where you can submit your application directly.
When was the Field Support Engineer job at fynd posted?
This Field Support Engineer position at fynd was posted on Sep 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Field Support Engineer
fynd
You'll be redirected to fynd's official application page on keka.