Field Support Technician - Perdiem-1

southshorehealth· SHS South Shore Health System, Inc.
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📍 Weymouth, MAPart time
Part timeSHS South Shore Health System, Inc.

About this role

If you are an existing employee of South Shore Health then please apply through the internal career site.

Requisition Number:

R-23302

Facility:

LOC0007 - 65 Columbian Building65 Columbian Street Weymouth, MA 02190

Department Name:

SHS IT Field Support

Status:

Part time

Budgeted Hours:

0

Shift:

Varied Shifts (United States of America)

The IT Field Support Technician I position reports to the Manager of IT Field Support Services and is responsible for providing first level on site desktop support throughout the health system. Responsibilities include taking ownership of on-site desktop support requests at one of the health systems locations and working them to closure. Resolving desktop break fix issues and assisting on, or conducting moves, adds and changes as directed. The IT Field Support Technician I will fully document all work done and resolutions real time in the health systems ticketing system. When appropriate create or update support documents to better prepare the team on support issues. The IT Field Support Technician I should have the ability to assess onsite service requests and resolve or escalate issues that impact end users work flow. The IT Field Support Technician I should be able to clearly demonstrate knowledge of desktop hardware and software support tools and technologies.

 

Compensation Pay Range:

$27.78 - $37.38

 

ESSENTIAL FUNCTIONS

• Work with Manager of IT Field Support Services or Lead Analyst to complete scheduled daily work assignments within the Field Support team.


• Determine and escalate the problems or issues when required in a timely manner.


• Monitor field service desktop support queue taking ownership of problems and work requests till closure.


• Keep current on industry support tools and standards that are in alignment with Desktop support functions.


• Communicate the need for ordering IT equipment and appropriate spares where applicable.


• Participate in, and support moves, adds and Changes as directed.


• Ensure that the CMDB inventory database is current at all times when equipment is removed from stock, deployed or retired for all work conducted.


• Respond to inquiries from colleagues, and IS Leadership in a timely manner.


• Drive down open ticket volumes.


• Complete assigned tasks in a timely manner.

JOB REQUIREMENTS

Minimum Education - Preferred

Associate’s degree or technical certification in computer science, Information Technology or other technical field preferred. 

Microsoft certification or experience preferred.

Minimum Work Experience

1-3 years of Desktop support experience.

Demonstrated experience supporting enterprise desktop environments and related infrastructure in a Healthcare setting.

Required additional Knowledge and Abilities

Proven skills in the support of various desktop and mobile device platforms.

Experience with support and maintenance of Windows-based desktop operating systems (Windows 7/10)

Support skills with various desktop hardware equipment (Dell, HP, Lenovo), printers, mobile devices / smartphones (Apple and Android based)

Ability to effectively communicate with end users, (nurses, physicians, and other executives) to extract pertinent information needed to resolve issues.

Flexible team player with ability to complete tasks as assigned.

Willingness to continue technical and professional development in line with Desktop Support functions

Personal transportation for local travel between SSHS sites.

Participate in on-call coverage as assigned.

Ability to modify work schedule as business requirements change.

M-F some Holiday/weekends

Responsibilities if Required:

Education if Required:

License/Registration/Certification Requirements:

Frequently Asked Questions

Is the salary disclosed for the Field Support Technician - Perdiem-1 position at southshorehealth?
The salary for this Field Support Technician - Perdiem-1 role at southshorehealth is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Field Support Technician - Perdiem-1 position at southshorehealth located?
This Field Support Technician - Perdiem-1 role at southshorehealth is based in Weymouth, MA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Field Support Technician - Perdiem-1 role at southshorehealth full-time or part-time?
This is listed as a Part time position. It is posted as a Field Support Technician - Perdiem-1 role in the SHS South Shore Health System, Inc. department at southshorehealth.
Which team or department does the Field Support Technician - Perdiem-1 at southshorehealth belong to?
This Field Support Technician - Perdiem-1 position is part of the SHS South Shore Health System, Inc. department at southshorehealth. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Field Support Technician - Perdiem-1 position at southshorehealth?
Click the "Apply Now" button on this page. You will be redirected to southshorehealth's official application portal hosted on workday where you can submit your application directly.
When was the Field Support Technician - Perdiem-1 job at southshorehealth posted?
This Field Support Technician - Perdiem-1 position at southshorehealth was posted on Aug 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Field Support Technician - Perdiem-1
southshorehealth
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