Financial Center Supervisor

Role

About the Role

At Southland Credit Union, we believe every member who walks into one of our Financial Centers should leave better off than when they arrived. As a Financial Center Supervisor, you'll play a key role in making that happen by leading from the floor, coaching a high-performing team, and creating exceptional member experiences every day.

This is a hands-on leadership opportunity for someone who enjoys developing others, building meaningful relationships, and driving results through exceptional service. You'll work alongside your team to support members' financial well-being while fostering a culture of accountability, collaboration, and continuous improvement.

If you're passionate about leadership, member advocacy, and making a positive impact, we'd love to hear from you.

Major Duties and Responsibilities

What You'll Be Doing

• Lead the daily operations of one or more Financial Center locations while fostering a relationship-focused, member-first culture.

• Serve as a visible, working leader by actively supporting associates and assisting members throughout the day.

• Coach, mentor, and develop Universal Bankers through real-time feedback, performance coaching, and career development planning.

• Drive membership growth through financial wellness conversations, relationship building, referrals, and exceptional service.

• Monitor Financial Center performance metrics, member feedback, and operational results to identify opportunities for continuous improvement.

• Ensure consistent delivery of outstanding member experiences while promoting digital banking adoption and financial guidance.

• Maintain operational excellence by ensuring compliance with organizational policies, procedures, security standards, and regulatory requirements.

• Lead hiring, scheduling, performance management, succession planning, and associate development.

• Partner with leadership to implement organizational initiatives, improve operational efficiencies, and support consistent execution across Financial Centers.

• Serve as the escalation point for complex member situations while ensuring timely, professional resolution.

Knowledge and Skills

What You'll Bring

Experience

• Minimum of 3–5 years of financial center, retail banking, or financial services experience, with demonstrated strength in member-facing service, relationship development, and operational execution.

• Minimum of 2–3 years of supervisory or lead experience with demonstrated ability to coach, develop, and hold associates accountable while remaining actively engaged in member-facing work.

• Proven ability to coach and develop associates to achieve measurable service, growth, operational, and member experience results.

• Demonstrated experience developing high-performing teams and improving overall Financial Center performance outcomes.

• Experience supporting or leading within a multi-site or networked environment is a plus, but not required.

• Demonstrated comfort leading from the floor and working alongside your team in a fast-paced environment.

Education

• Bachelor's degree in Business, Finance, Management, or related field preferred, or an equivalent combination of education and experience.

Knowledge, Skills & Abilities

• Strong leadership, coaching, talent development, and performance management skills.

• Strong understanding of Financial Center operations, member experience, relationship-based growth, and operational best practices.

• Ability to analyze performance metrics, operational trends, staffing effectiveness, and member experience data to drive continuous improvement.

• Excellent verbal and written communication skills.

• Strong organizational skills with exceptional attention to detail and follow-through.

• Ability to manage multiple priorities in a fast-paced, evolving environment.

• Proficiency with business systems, reporting tools, and standard office technology.

• Working knowledge of applicable banking and credit union regulations.

• Ability to adapt to changing business needs while leading teams through change.

Why You'll Love This Opportunity

At Southland Credit Union, leadership is about more than managing—it's about inspiring, coaching, and working alongside your team to make a meaningful impact every day. As a Financial Center Supervisor, you'll have the opportunity to develop talented associates, strengthen member relationships, and help shape the success of your Financial Center while continuing to grow your own leadership career.

You'll join an organization that values collaboration, accountability, continuous improvement, and doing what's right for our members. We believe our people are our greatest asset and are committed to creating an environment where associates are empowered to grow, contribute, and make a difference.

If you're looking for a leadership role where you can coach others, build lasting relationships, and be part of a purpose-driven organization, we'd love to hear from you.

Equal Opportunity & Pay Transparency

Southland Credit Union is an Equal Opportunity Employer. In accordance with California law, the pay range for this position is included in the job posting. Actual compensation will be based on qualifications, experience, skills, and business needs.

Salary Minimum

Salary Maximum