Food & Beverage Assistant Manager - La Concha Resort

Overview

The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.

La Concha Resort is a modern luxury resort in Condado, Puerto Rico with history dating back to 1958. Epitomizing the fun “Latino Chic” lifestyle, offering stylish amenities and a hot nightlife to all guests. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!

Key Responsibilities

• The Food & Beverage Assistant Manager assists the Food & Beverage Manager in overseeing all aspects of the food and beverage operations to ensure the highest level of guest satisfaction and profitability.
• Supervise and coordinate the activities of the food and beverage staff, including servers, bartenders, hosts/hostesses, and kitchen staff.
• Train new employees on service standards, food and beverage preparation, safety procedures, and customer service protocols.
• Schedule staff to ensure adequate coverage during peak hours and special events.
• Monitor guest satisfaction levels and respond promptly to guest feedback and complaints.
• Ensure that all guests receive exceptional service and have a memorable dining experience.
• Handle difficult situations with professionalism and resolve issues to the satisfaction of the guest.
• Assist in developing and implementing policies and procedures to optimize efficiency and productivity in the food and beverage department.
• Oversee inventory management, including ordering, receiving, and maintaining stock levels of food, beverages, and supplies.
• Ensure compliance with all health, safety, and sanitation regulations, including food handling and storage procedures, cleanliness standards, and alcohol service laws.
• Conduct regular inspections of the dining area, kitchen, and storage areas to maintain a safe and hygienic environment.
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Ensure that proper security procedures are in place to protect employees, customers and company assets.
• Investigate and resolve complaints concerning food quality and service.
• Follow all company safety and  security policies and procedures; report accidents, injuries, and unsafe working conditions to the manager.
• Develop and maintain positive working relationships with others, support the team to reach common goals, listen and respond appropriately to the concerns of other employees.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information.
• Perform other duties as assigned by the supervisor.

Qualifications

• Hospitality oriented.
• Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred).
• Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.
• Proven experience in Food and Beverage Management, with a minimum of 2 years in a supervisory role.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
• Knowledge of industry trends, culinary techniques, and beverage trends.
• Must have computer skills (Excel/Word/PowerPoint)
• Strong communication, organization, problem-solving, and follow-up skills
• Must have knowledge of POS Systems
• Ability to work flexible hours, including nights, weekends, and holidays
• Fully Bilingual (Spanish/English).

Benefits

• 401(k)

• Employer Contribution to 401(k)

• Health Insurance

• Vision Insurance

• Dental Insurance

• Life Insurance

• Paid Holidays

• Employee Discount

The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Responsibilities

- The Food & Beverage Assistant Manager assists the Food & Beverage Manager in overseeing all aspects of the food and beverage operations to ensure the highest level of guest satisfaction and profitability.
- Supervise and coordinate the activities of the food and beverage staff, including servers, bartenders, hosts/hostesses, and kitchen staff.
- Train new employees on service standards, food and beverage preparation, safety procedures, and customer service protocols.
- Schedule staff to ensure adequate coverage during peak hours and special events.
- Monitor guest satisfaction levels and respond promptly to guest feedback and complaints.
- Ensure that all guests receive exceptional service and have a memorable dining experience.
- Handle difficult situations with professionalism and resolve issues to the satisfaction of the guest.
- Assist in developing and implementing policies and procedures to optimize efficiency and productivity in the food and beverage department.
- Oversee inventory management, including ordering, receiving, and maintaining stock levels of food, beverages, and supplies.
- Ensure compliance with all health, safety, and sanitation regulations, including food handling and storage procedures, cleanliness standards, and alcohol service laws.
- Conduct regular inspections of the dining area, kitchen, and storage areas to maintain a safe and hygienic environment.
- Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
- Ensure that proper security procedures are in place to protect employees, customers and company assets.
- Investigate and resolve complaints concerning food quality and service.
- Follow all company safety and  security policies and procedures; report accidents, injuries, and unsafe working conditions to the manager.
- Develop and maintain positive working relationships with others, support the team to reach common goals, listen and respond appropriately to the concerns of other employees.
- Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information.
- Perform other duties as assigned by the supervisor.