Food & Beverage Manager - STK San Juan

Overview

The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.

STK San Juan is a world-renowned brand, with a unique concept which blends the modern steakhouse and chic lounge into one vibe dining experience with the quality of a traditional steakhouse. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!

Key Responsibilities

• Maintain full compliance with food safety, sanitation, and liquor control regulations.
• Ensure all guest touchpoints (menus, collateral, ambiance, atmosphere) meet brand and quality standards.
• Lead recruitment, hiring, onboarding, scheduling, and performance management of F&B staff.  
• Provide continuous coaching, feedback, and training to elevate service excellence and employee capability.
• Foster a positive, collaborative, and motivating team culture that encourages empowerment and accountability.  
• Address guest concerns promptly, acting as a role model for service culture and hospitality standards.
• Build strong guest relationships through proactive engagement, feedback collection, and service recovery actions.
• Manage vendor relationships, negotiate contracts, and optimize purchasing for cost efficiency and product quality.
• Maintain optimal staffing levels aligned with operational needs and financial goals.
• Monitor employee productivity and establish clear performance expectations and operational guidelines.
• Drive continuous improvement through analysis of guest satisfaction scores, comment cards, and operational metrics.
• Ensure adherence to all F&B policies, procedures, and brand standards across outlets.
• Coordinate maintenance, equipment functionality, and cleanliness across all F&B areas.
• Oversee service delivery from entry to departure, ensuring timeliness, accuracy, and fulfillment of special requests.
• Serve as primary contact for restaurant-related events and coordinate execution to brand standards.
• Apply strong problem-solving skills to evaluate information, resolve issues, and improve operational outcomes.
• Stay current on industry trends, best practices, and competitive offerings to enhance overall F&B performance.

Qualifications

• Hospitality oriented.
• Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred).
• Proven experience in food and beverage management, with a minimum of 3 years in a supervisory role.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
• Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems.
• Must have computer skills (Excel/Word/PowerPoint)
• Must have knowledge of POS Systems
• Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines
• Ability to work flexible hours, including nights, weekends, and holidays
• Fully Bilingual (Spanish/English)

Benefits

• 401(k)

• Employer Contribution to 401(k)

• Health Insurance

• Vision Insurance

• Dental Insurance

• Life Insurance

• Paid Holidays

The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Responsibilities

- Maintain full compliance with food safety, sanitation, and liquor control regulations.
- Ensure all guest touchpoints (menus, collateral, ambiance, atmosphere) meet brand and quality standards.
- Lead recruitment, hiring, onboarding, scheduling, and performance management of F&B staff.  
- Provide continuous coaching, feedback, and training to elevate service excellence and employee capability.
- Foster a positive, collaborative, and motivating team culture that encourages empowerment and accountability.  
- Address guest concerns promptly, acting as a role model for service culture and hospitality standards.
- Build strong guest relationships through proactive engagement, feedback collection, and service recovery actions.
- Manage vendor relationships, negotiate contracts, and optimize purchasing for cost efficiency and product quality.
- Maintain optimal staffing levels aligned with operational needs and financial goals.
- Monitor employee productivity and establish clear performance expectations and operational guidelines.
- Drive continuous improvement through analysis of guest satisfaction scores, comment cards, and operational metrics.
- Ensure adherence to all F&B policies, procedures, and brand standards across outlets.
- Coordinate maintenance, equipment functionality, and cleanliness across all F&B areas.
- Oversee service delivery from entry to departure, ensuring timeliness, accuracy, and fulfillment of special requests.
- Serve as primary contact for restaurant-related events and coordinate execution to brand standards.
- Apply strong problem-solving skills to evaluate information, resolve issues, and improve operational outcomes.
- Stay current on industry trends, best practices, and competitive offerings to enhance overall F&B performance.