Food & Beverage Supervisor

Key Responsibilities:

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  Assist with the day-to-day operation of the Food & Beverage Department according to the Hotel’s policies and procedures.
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  Overseas the restaurant during breakfast, lunch and dinner services and bar operations
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  Ensures restaurant, bar, kitchens and pelican are cleaned and ready for guests' arrival.
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  Oversees amenity deliveries to guest, F&B functions and active participation in costing of menu items.
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  Liaise with the Sales Department regarding any BEO’s for function, meetings and amenities.
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  Ensuring that the standards of service delivered to the guest by the F&B employees is in accordance with the company standards.
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  Assist with ensuring that all F&B Team Members, performed their duties and maintain their areas and equipment in a manner in compliance with the company policy and instructions as directed.
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  Assist with the preparation of all F&B requisitions so as to ensure that they are prepared properly and submitted for approval.
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  Check quality of deliveries of fresh food and baked goods
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  Complete periodic china, glass and silverware inventories
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  Ensure that all F&B areas are inspected in a timely manner and are in compliance with company´s standards by checking for cleanliness and quality services.
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  Assist with maintaining the highest level of sanitation throughout all Food and Beverage areas as prescribed.
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  Assist with the overall implementation of all F&B policies and procedures as it pertains to employees, work manuals, sanitation requirements.
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  Assist with ensuring that all Team Members in your department receive a complete familiarization and training for their positions when signing on.
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  Assist with reviews and performance evaluations of F&B staff.
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  Prepare all work schedules for approval by management.

• Assist with the coordination of cleaning programs in all F&B areas (including general cleaning), identifying trends and making recommendation for improvements.
• Assist with supervising, guiding, scheduling, and training Food and Beverage team members.
• Support proper grooming and dress code for Team Members.
• Ensure that food handling and safety guidelines are in effect and followed.
• Ensure that proper cash control, micros card and key control programs are followed.
• Ensure that all Guests are served in a professional, consistent manner.
• Handle guest complaints in restaurant and bar; and handle irate customers with a friendly /calm attitude and professional demeanor.
• Ensure entire menu is available daily and hours of operation are strictly adhered to.
• Monitor and inspect all food and beverage deliveries, ensuring portion controls are adhered to.
• Maintain a positive work atmosphere by acting and communicating in a manner consistent with the company’s policy.
• Arrange for maintenance and repair of equipment and other services.
• Maintain and enforce sanitation laws and safety standards with anyone entering the kitchen area.

• Inspect food and beverage outlets for proper storage, sanitation, security, neatness, and rotation of inventory.

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  Any other reasonable duties assigned by the Food & Beverage Manager/ Assistant Manager of Restaurant and Bars.