Foreign Trade Zone Supervisor

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals
• 300+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

As a FTZ Supervisor, you will be responsible for supervising the day-to-day FTZ Operations and staff. Support transition and retention of customers.

Major Duties and Responsibilities

• Utilize dashboards, reports and desk checks to ensure timeliness of file logging, entry/admission/withdrawal filing and billing.
• Ensure the team's activities are in compliance with the regulations of local Customs laws and Partner Government Agencies (PGA)
• Ensure the team is compliant with the Process Standards and works within the SOP requirements of the client(s)
• Ensure the team operates in accordance with the policies and procedures of Expeditors
• Ensure our clients are receiving an exceptional level of customer service
• Manage team dashboards and productivity. Also, join conference calls and/or pilot programs as designated by management
• Assist team members with problem solving and customer service
• Perform entry/admission/withdrawal audits and implement corrective actions
• Ability to perform all of the functions performed by FTZ CSRs including but not limited to processing entries/admissions/withdrawals, meeting KPI's, working with Customs & PGA's, etc.
• Ensure all team members are cross trained and that each client has a primary and backup CSRs are assigned.
• Create SOPs and transitioning new clients within the team
• Periodically review existing SOPs for accuracy and update or send to agent to update as necessary
• Ensure all team members are following Expeditors' credit and OCL process.
• Review rate schedules for accuracy
• Ensure all files are billed timely, accurately and accounting discrepancies are resolved
• Ensure proper usage of GL codes
• Monitor overtime
• Review profitability and productivity - with a goal of eliminating waste
• Keep team's morale at a high level and maintain a low level of unplanned turnover
• Train, Motivate, Challenge and Mentor other employees
• Have routine team meetings with all members of your team to ensure everyone is aware of changes, updates to regulations, etc.
• Prepare Annual Employee Reviews and 1 on 1s for members of your team.
• Ensure all team members meet or exceed training requirements and deadlines

Qualifications

• At least 3 years of Customs/FTZ Brokerage Experience with Expeditors' Internal System
• At least 1-2 years of lead/supervisory experience
• Well-rounded knowledge of the HTSUS
• Well-rounded knowledge of the Title 19 of the Code of Federal Regulations
• Well-rounded knowledge of the Foreign-Trade Zones Manual
• Knowledge and experience with Participating Government Agencies
• The ability to troubleshoot and solve problems quickly and effectively
• Strong Management Skills
• Must be able to commute to the Pullman/El Paso Facility
• High School Degree or equivalent required
• Must be legally authorized to work in the United States
• Must have the ability to work overtime and/or weekends in support of the department needs
• Fluent in English and Spanish, both written and verbal
• Good computer skills (Word, Excel, and familiarity with PowerPoint)
• Comfortable with numbers and basic mathematical skills
• Familiarity with 10-key usage
• Ability to multi-task and prioritize throughout the workday while remaining focused and organized
• Demonstrated ability to be pro-active in thought and action
• Strong organizational Skills
• Analytical with a strong attention to detail
• Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Ability to work independently and in a collaborative team environment
• Willing to pitch in and help on last minute projects or assist team members
• Excellent written, verbal, and interpersonal communication skills
• Has a demonstrated strong work ethic, and reliability
• Comfortable working in a professional business environment
• Proven ability and desire to learn new software and technologies
• Knowledge of Expeditors Internal System Preferred
• Undergraduate Degree Preferred
• Customs Brokerage License or Actively pursuing and taking the exam

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company