Entrepreneur in Residence (EIR)
the-flex
French-Speaking Customer Experience Specialist
the-flex· Customer Service
About this role
About The Flex
At The Flex, we’re on a mission to revolutionize how the world rents.
We believe finding and staying in a home should be as seamless as buying on Amazon — simple, fast, and borderless.
Powered by our proprietary Property Management System (PMS), The Flex enables effortless guest experiences and streamlined operations for property owners across the globe.
We’re building a team of A-Players — ambitious, proactive professionals who thrive in fast-paced environments, embrace ownership, and deliver excellence in everything they do.
Position Summary
As a French-Speaking Customer Experience Specialist, you’ll be the voice and heartbeat of The Flex for our guests and landlords.
From the first inquiry to the final check-out, you’ll ensure every interaction is smooth, efficient, and memorable. You’ll handle communication, solve problems, and use our in-house technology to deliver world-class service that reflects our commitment to operational excellence and customer delight.
This role is perfect for someone empathetic, detail-oriented, and passionate about helping others — someone who takes pride in turning challenges into exceptional experiences.
💡 Key Responsibilities
Customer Support – Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone — in both French and English.
Booking Assistance – Guide guests through the reservation, check-in, and check-out processes using our PMS tools.
Problem Solving – Investigate and resolve issues quickly while maintaining a calm, empathetic, solution-focused approach.
Knowledge Management – Accurately document interactions, feedback, and resolutions to help improve service quality.
Cross-Team Collaboration – Work closely with Operations and Tech to identify recurring issues, propose improvements, and optimize the user experience.
Upselling & Retention – Identify opportunities to enhance stays or strengthen long-term relationships with landlords and guests.
🧠 What We’re Looking For
Fluency in French and English (written and spoken)
Proven experience in customer service, ideally in hospitality, real estate, or tech-enabled platforms
Excellent communication and interpersonal skills — you listen, understand, and make people feel heard
Strong organizational abilities and composure under pressure
Tech-savvy — comfortable using PMS, CRM, and digital support tools
A problem-solving mindset with empathy, patience, and meticulous attention to detail
🌍 Why Join The Flex
Be part of the revolution – Help reshape the $4T global rental industry.
Work with the best – Join a high-performing, supportive international team.
Grow fast – Real career progression opportunities as we expand globally.
Earn what you deserve – Competitive compensation plus performance-based incentives.
Live flexibly – Remote-first, results-driven culture — work from anywhere.
If you’re ready to join a company redefining how people live, move, and rent, we’d love to hear from you.
#LI-Remote
Frequently Asked Questions
Is the salary disclosed for the French-Speaking Customer Experience Specialist position at the-flex?
The salary for this French-Speaking Customer Experience Specialist role at the-flex is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the French-Speaking Customer Experience Specialist job at the-flex remote?
Yes, this French-Speaking Customer Experience Specialist position at the-flex is remote, with team members based in Algiers, Anaba, Beirut, Brussels, Casablanca, Constantine, Lyon, Madagascar, Marseille, Mauritius, Oran, Paris, Rabat, Tunis. You can work from home or anywhere in the supported regions.
Is the French-Speaking Customer Experience Specialist role at the-flex full-time or part-time?
This is listed as a FullTime position. It is posted as a French-Speaking Customer Experience Specialist role in the Customer Service department at the-flex.
Which team or department does the French-Speaking Customer Experience Specialist at the-flex belong to?
This French-Speaking Customer Experience Specialist position is part of the Customer Service department at the-flex. See the full job description for more information about the team structure and responsibilities.
How do I apply for the French-Speaking Customer Experience Specialist position at the-flex?
Click the "Apply Now" button on this page. You will be redirected to the-flex's official application portal hosted on ashby where you can submit your application directly.
When was the French-Speaking Customer Experience Specialist job at the-flex posted?
This French-Speaking Customer Experience Specialist position at the-flex was posted on Jun 18, 2026. Apply as soon as possible — early applications are often reviewed first.
French-Speaking Customer Experience Specialist
the-flex
You'll be redirected to the-flex's official application page on Ashby ATS.