Director of Clinical Services
kihealthcareservices
Front Desk Administrative Staff OMHC (TMS Experience Required)
kihealthcareservices· Administrative
About this role
Front Desk Administrative Staff – Outpatient Mental Health Clinic (TMS Experience Required)
Location
Single Site: On-site, Landover
Schedule: Monday–Friday, 9:00 AM – 6:00 PM
Position Summary
We are seeking a reliable, professional, and compassionate Front Desk Administrative Staff Member to support daily operations at our outpatient mental health clinic. This role is critical in creating a welcoming environment for patients while ensuring efficient front-office operations. The ideal candidate will have prior experience working with a TMS (Transcranial Magnetic Stimulation) machine and supporting TMS treatment workflows.
Key Responsibilities
Front Desk & Administrative Duties
- Greet patients warmly and professionally upon arrival
- Manage patient check-in and check-out processes
- Answer incoming phone calls, route messages, and respond to inquiries appropriately
- Schedule, confirm, and manage appointments for therapy, psychiatry, and TMS services
- Maintain accurate patient records in the electronic health record (EHR) system
- Collect copays, verify insurance information, and assist with basic billing-related questions
- Ensure front desk area remains organized, professional, and HIPAA-compliant
- Coordinate communication between providers, clinical staff, and patients
TMS-Specific Responsibilities
- Operate and assist with TMS machine setup and treatment sessions, as directed by clinical staff
- Prepare patients for TMS sessions and provide procedural explanations within scope
- Ensure proper documentation of TMS sessions and treatment schedules
- Monitor equipment readiness and report any issues or maintenance needs
- Adhere to all clinic protocols, safety procedures, and manufacturer guidelines related to TMS
Required Qualifications
- High school diploma or equivalent (required)
- Prior experience with TMS machines and TMS treatment workflows (required)
- Experience in a healthcare, mental health, or medical office setting
- Strong interpersonal and customer service skills
- Professional demeanor with sensitivity to mental health populations
- Excellent organizational and multitasking abilities
- Basic proficiency with computers, scheduling systems, and EHR platforms
- Understanding of HIPAA and patient confidentiality standards
Preferred Qualifications
- Previous experience in outpatient mental health or psychiatric settings
- Familiarity with insurance verification and medical billing processes
- Certification or formal training related to TMS operations
- Bilingual abilities (a plus)
Work Environment
- Fast-paced outpatient mental health clinic
- Regular interaction with patients experiencing mental health challenges
- Collaborative team-oriented environment
Physical Requirements
- Ability to sit, stand, and move throughout the clinic during an 8–9 hour workday
- Ability to operate office equipment and TMS-related equipment with training
Why Join Our Team?
- Support meaningful patient care in mental health treatment
- Stable, consistent weekday schedule
- Opportunity to work closely with clinical professionals in an evolving treatment area (TMS)
Frequently Asked Questions
Is the salary disclosed for the Front Desk Administrative Staff OMHC (TMS Experience Required) position at kihealthcareservices?
The salary for this Front Desk Administrative Staff OMHC (TMS Experience Required) role at kihealthcareservices is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Front Desk Administrative Staff OMHC (TMS Experience Required) position at kihealthcareservices located?
This Front Desk Administrative Staff OMHC (TMS Experience Required) role at kihealthcareservices is based in Landover, Maryland, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Front Desk Administrative Staff OMHC (TMS Experience Required) role at kihealthcareservices full-time or part-time?
This is listed as a Full Time position. It is posted as a Front Desk Administrative Staff OMHC (TMS Experience Required) role in the Administrative department at kihealthcareservices.
Which team or department does the Front Desk Administrative Staff OMHC (TMS Experience Required) at kihealthcareservices belong to?
This Front Desk Administrative Staff OMHC (TMS Experience Required) position is part of the Administrative department at kihealthcareservices. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Front Desk Administrative Staff OMHC (TMS Experience Required) position at kihealthcareservices?
Click the "Apply Now" button on this page. You will be redirected to kihealthcareservices's official application portal hosted on bamboohr where you can submit your application directly.
When was the Front Desk Administrative Staff OMHC (TMS Experience Required) job at kihealthcareservices posted?
This Front Desk Administrative Staff OMHC (TMS Experience Required) position at kihealthcareservices was posted on Apr 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Front Desk Administrative Staff OMHC (TMS Experience Required)
kihealthcareservices
You'll be redirected to kihealthcareservices's official application page on bamboohr.