Front Office All Rounder
accorhotel
Front Office All Rounder
About this role
Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
Purpose
As a Front Office All Rounder, you play a crucial role in assisting our hotel guests from their initial inquiry to check out. Think of yourself as the go-to expert for room availability, rates, and the wonderful experiences our hotel offers. You bring a touch of excitement by suggesting enticing upgrades and are at the forefront delivering exceptional hospitality and ensuring our guests have a memorable stay.
Primary Responsibilities
- Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers
- Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations
- Allocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable stay
- Safely and securely handle payment transactions, verifying billing details for accuracy
- Suggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stay
- Maintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outs
- Facilitate the resolution of guest complaints, transforming challenges into opportunities
Qualifications
- Customer service-oriented with exceptional communication skills
- Previous experience in a similar role in the hospitality industry is preferred
- Proficiency in using reservation and property management systems is a plus, including Opera Cloud
- Problem-solving skills and the ability to remain calm under pressure
- Team player with a positive attitude and willingness to go the extra mile
- Capable of embracing a flexible rotating schedule that will include mornings, evenings, overnights, weekends, and public holidays
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Frequently Asked Questions
Is the salary disclosed for the Front Office All Rounder position at accorhotel?
The salary for this Front Office All Rounder role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Front Office All Rounder position at accorhotel located?
This Front Office All Rounder role at accorhotel is based in au, Mascot, Mascot, NSW, Australia, NSW. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Front Office All Rounder role at accorhotel full-time or part-time?
This is listed as a Casual position. It is posted as a Front Office All Rounder role at accorhotel.
How do I apply for the Front Office All Rounder position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Front Office All Rounder job at accorhotel posted?
This Front Office All Rounder position at accorhotel was posted on Aug 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Front Office All Rounder
accorhotel
You'll be redirected to accorhotel's official application page on SmartRecruiters.