Front Office Representative

Company Description

At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.

Job Description

Job Summary

We are seeking a friendly and professional Front Office Representative to serve as an important point of contact for customers and visitors while supporting daily front office activities. This role is ideal for someone who enjoys helping people, staying organized, and creating a welcoming and professional environment.

Responsibilities

• Welcome customers, visitors, and guests in a friendly manner.
• Answer incoming calls and direct inquiries appropriately.
• Respond to routine customer questions and requests.
• Assist with scheduling and basic front office coordination.
• Maintain an organized and welcoming reception area.
• Assist with customer and visitor information as needed.
• Receive and organize incoming mail and deliveries.
• Support general administrative and customer service activities.
• Communicate customer needs and requests to appropriate team members.
• Help maintain an efficient and professional front office environment.
• Participate in ongoing training and professional development.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on front office and customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and interpersonal communication skills.
• Friendly, professional, and customer-focused attitude.
• Strong organizational and multitasking abilities.
• Good attention to detail.
• Positive attitude and willingness to learn.
• Reliable, adaptable, and self-motivated.
• Ability to remain professional in a busy environment.
• Previous front desk, receptionist, customer service, retail, or hospitality experience is a plus but not required.

Additional Information

• Competitive Salary: $53,000 – $59,000 per year.
• Full-time employment with a professional and collaborative team.
• Career growth and advancement opportunities.
• Professional development and ongoing learning opportunities.
• Opportunities to strengthen marketing, communication, project coordination, and strategic planning skills.
• Exposure to a variety of marketing initiatives and business projects.
• Supportive environment that encourages creativity and new ideas.
• Opportunities to take on additional responsibilities as you grow within the organization.