Garrets - GMP Team Lead

Company Description

About Garrets

Garrets International operates as a division of the wider Wrist Group and represents one of the maritime Industry’s largest and most accomplished catering companies within provision and stores consumables through a global network of accredited suppliers. We operate from our headquarter in Nørresundby (Denmark), but also have branches in Romford (United Kingdom), Singapore, Manila (the Philippines) and Antwerp (Belgium) and counts a total of 115 great colleagues.

Job Description

As Team Leader for GMP, you are responsible for leading the Manila-based operations team, ensuring high performance across all transactional activities including quoting, order handling, customer service, and claims management.

You will drive sales performance, operational excellence, and team development while ensuring that GMP delivers consistent, high-quality service to customers globally.

The role combines people leadership, commercial accountability, and operational oversight in a fast-paced and dynamic environment.

Limitations:

Team Leader will not have hire/fire and compensation responsibilities.

What you'll be doing:

Leadership & Team Management

• Lead, motivate, and develop the GMP team to deliver strong performance aligned with sales targets and KPIs
• Act as a role model in performance, professionalism, and adherence to Garrets values and culture
• Set clear priorities, allocate workload, and ensure efficient daily operations
• Conduct regular follow-ups, coaching, and performance reviews with team members
• Drive team engagement, accountability, and a strong customer-focused mindset
• Ensure onboarding and continuous training of Account Managers
• Manage team planning including leave, rota, and resource allocation

Sales Performance & Commercial Ownership

• Drive team performance to achieve sales budgets, gross profit targets, and hit rates
• Ensure all RFQs are handled with urgency, competitiveness, and high quality
• Monitor and improve conversion rates through benchmarking and follow-up strategies
• Support the team in negotiations, pricing strategies, and solution selling
• Actively contribute to business development together with BDM and commercial teams
• Ensure strong focus on top customers and growth opportunities

Operations & Order Management Oversight

• · Oversee the full end-to-end process:
  • RFQ handling
  • Sourcing and benchmarking
  • Quoting and follow-up
  • Order placement and delivery coordination
• Ensure operational excellence, accuracy, and compliance with SOPs
• Maintain high service levels across all customer interactions
• Ensure readiness for supply and vendor performance during deliveries

Key Account & Escalation Management

• Take ownership of key accounts and critical customer relationships
• Act as escalation point for complex cases, customer issues, and operational challenges
• Ensure proactive communication with customers to maintain trust and satisfaction
• Handle high-impact claims, disputes, and sensitive commercial situations

Claims, Disputes & Invoicing Oversight

• Oversee handling of claims, complaints, and invoice disputes
• Ensure timely resolution and proper documentation of corrective actions 
• Work closely with Finance (AR/AP) to resolve invoice-related issues
• Ensure backlog is managed and minimized to avoid customer dissatisfaction

Reporting & Performance Management 

• Ensure accurate and timely: 
  • Weekly sales updates o Monthly performance reporting

If requested by the Manager;

• Supporting the recruitment of new employees, but not involved in salary and compensation discussions
• Supporting the preparation and participate in the performance and appraisal dialogues
   

What we're looking for:

• Having similar experience with supervision or team lead.
• Have a minimum 4 years’ experience with order handling/processing and business-to-business contact
• Have solid work-related experience in ERP system, MS Office
• MS office to intermediate level
• Have excellent communication skills within English, both written and spoken. Other languages are an advantage.
• You are a sharp negotiator and have learnt how to drive a good deal
• Strong proven leadership, problem solving, structured, communication and interpersonal skills
• You are an effective team player, willing to share workload and exhibit flexibility.
• Self-motivated, service-oriented and result-oriented, able to work under pressure

Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Manila

Work Set up: Work Onsite

Job Types: Full-time, Permanent

At Wrist Global, we are committed to cultivating a culture of belonging where every individual feels seen, valued, and respected.

As a global company, we aim to reflect the communities we are part of, believing that our strength comes from diverse perspectives, experiences, and the unique contributions each person offers.
We welcome applications from all qualified candidates, and we are dedicated to maintaining a recruitment process that is inclusive, fair, and respectful.

By fostering a supportive workplace culture rooted in belonging, we lay the foundation for meaningful collaboration and shared success.

Job Description

Qualifications

Additional Information