General Manager - Service Design Hub Lead

Job Purpose

The primary purpose of this post is to lead on the DNE Design Hub pilot

Specifically, the post is required to:

• Establish the Design hub
• Build a portfolio of complex systems challenges to test the model of design-led transformation.
• Oversee the delivery of these initiatives continuously evaluating what enables successful delivery and adapting approaches accordingly
• Contribute an academic research study to formally document the process and provide evidence to support scaling.

The successful candidate will operate at senior leadership level, interfacing with the DNE executive management team and HSE Spark to:

• Ensure the programme of work aligns with regional priorities
• Continuously monitor, evaluate and iterate the model for design-led transformation at a regional level
• Inform a strategy for embedding and scaling the model

Essential Criteria

Candidates must, on the latest date for receipt of completed application forms:

• Hold a relevant Level 8 qualification on the National Framework of Qualifications (NFQ) or equivalent.
• Have extensive senior leadership experience within healthcare, public service or another comparably complex environment.
• Have a minimum of 10 years relevant professional experience including at least 5 years’ experience at senior management level in transformation, innovation, improvement or change leadership.
• Demonstrate strong understanding of health service reform, integrated care and regional healthcare delivery.
• Demonstrate significant strategic leadership experience with a proven track record in planning and delivering organisational change and transformation programmes.
• Demonstrate substantial knowledge and experience in service design, systems thinking, lean methodologies and innovation approaches.
• Demonstrate substantial experience leading complex transformation initiatives from inception through implementation.
• Demonstrate significant experience engaging and collaborating with multidisciplinary stakeholders across organisational boundaries.
• Demonstrate experience developing strategy, and delivering on strategic goals
• Demonstrate significant programme and project management capability.
• Demonstrate significant experience presenting at a senior management level and in public fora
• Demonstrate strong facilitation, influencing and stakeholder engagement skills.
• Demonstrate experience using qualitative and quantitative data to support transformation and improvement.

Desirable Experience

• Postgraduate qualification in service design, innovation, healthcare transformation, organisational development, systems thinking or related discipline.
• Qualification in Lean Six Sigma
• Qualification in human-centred design, design thinking or innovation methodologies.
• Experience contributing to and/or leading research and service evaluation projects
• Experience contributing to academic publications and dissemination.
• Experience securing grants or external funding.
• Experience in digitally enabled transformation and innovation.
• Knowledge of Sláintecare, regional health reform and integrated models of care.
• Experience establishing and scaling new services or organisational functions.

Job Description

HSE Job description General Manager - Service Design Lead

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