Account Manager - Restaurant Solutions
chrobinson
Global Forwarding Agent - Air Freight
chrobinson· 127 C H Robinson Freight Services (Malaysia) Sdn Bhd
About this role
C.H. Robinson is seeking a proactive and customer focused professional to join our team as Global Forwarding Agent - Air Freight.
In this role, you will manage the end-to-end shipment lifecycle for assigned accounts, ensuring customer requirements are met with accuracy and timeliness. You will oversee shipment execution, maintain daily communication, and manage reporting and email correspondence. In this role, you will take ownership of account success by delivering exceptional service and driving operational excellence.
Responsibilities:
The duties and responsibilities of this position consist of, but are not limited to, the following:
Maintain Operational Excellence:
Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo.
Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
Facilitate Relationships:
Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.
Build great relationships with customers, responding timely and following up on issue resolution
Provide reporting and documentation support to internal and external customers.
Participate in customer business reviews.
Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
Other Activities:
Ensure customer SOPs are maintained and adhered to
Work according to CHR, local and global laws, regulations and procedures
Other duties or responsibilities as assigned according to the team and/or country specific requirements
Required Qualifications:
High school degree or GED equivalent
Minimum of 1 year of Global Forwarding experience specifically into Air Freight (export/import)
Proficiency in Microsoft Office Suite of programs
Fluent in English (written and verbal)
Preferred Qualifications:
Values a diverse and inclusive work environment
Excellent communication, prioritization, and multi-tasking skills
Proven track record of strong customer service skills, interacting with customers and being client focused
Excellent follow up with customers and the network
Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
High level of attention to detail
Ability to work in a fast-paced and deadline-driven environment
Bachelor’s degree
If this sounds like the job for you, let's talk! We can't wait to hear from you!
Equal Opportunity
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Benefits
• EPF contribution 15%
• Group Health Insurance
• Flexible Benefit (Dental treatment or Optical purchase)
• Birthday Leave
Frequently Asked Questions
Is the salary disclosed for the Global Forwarding Agent - Air Freight position at chrobinson?
The salary for this Global Forwarding Agent - Air Freight role at chrobinson is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Global Forwarding Agent - Air Freight position at chrobinson located?
This Global Forwarding Agent - Air Freight role at chrobinson is based in Jelutong, Pulau Pinang Malaysia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Global Forwarding Agent - Air Freight role at chrobinson full-time or part-time?
This is listed as a Full time position. It is posted as a Global Forwarding Agent - Air Freight role in the 127 C H Robinson Freight Services (Malaysia) Sdn Bhd department at chrobinson.
Which team or department does the Global Forwarding Agent - Air Freight at chrobinson belong to?
This Global Forwarding Agent - Air Freight position is part of the 127 C H Robinson Freight Services (Malaysia) Sdn Bhd department at chrobinson. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Global Forwarding Agent - Air Freight position at chrobinson?
Click the "Apply Now" button on this page. You will be redirected to chrobinson's official application portal hosted on workday where you can submit your application directly.
When was the Global Forwarding Agent - Air Freight job at chrobinson posted?
This Global Forwarding Agent - Air Freight position at chrobinson was posted on Aug 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Global Forwarding Agent - Air Freight
chrobinson
You'll be redirected to chrobinson's official application page on Workday.