Account Manager
Dane Street, LLC
🌍 RemoteFull time
Group Health CSR Supervisor
Dane Street, LLC· HR - Corporate Hiring
About this role
The CSR Supervisor is responsible for managing the various aspects of the medical file review process, specifically the intake, turn-around time and the supervision of the Customer Service Representative team.
Oversight of Case Handling
- Oversight of File Review to ensure that cases are properly notated and are processed timely.
- Provide guidance on cases where there are questions on assignment and process handling.
- Conduct monthly audits on staff to ensure that goals are met and coaching/training is provided when required.
- Provide guidance and resolution to issues brought to the attention of the supervisor.
Coaching
- Train new team members on case workflow, processes and client specific requirements.
- Conduct one on one meetings with staff for progress meetings and to provide feedback.
- Participate in writing initial and annual reviews of staff members. May provide input into the hiring & firing process.
Client Interaction
- Provides updates to clients frequently on cases in progress.
- Responds to clients when there are questions on referral information to ensure proper documentation and information is provided to the assigned reviewer.
- Ensure proper documentation for complex cases is provided to the client.
- Provide exceptional customer service to clients.
EDUCATION/CREDENTIALS:
An Associate’s Degree or Bachelor’s Degree is preferred.
JOB RELEVANT EXPERIENCE:
Experience supervisor or managing teams is critical.
Business experience in a healthcare and/or insurance setting is preferred.
JOB RELATED SKILLS/COMPETENCIES:
Present exceptional communication skills with a clear understanding of company business lines. The ability to apply critical thinking, manage time efficiently and meet specific deadlines. Computer literacy and typing skills are essential.
Frequently Asked Questions
Is the salary disclosed for the Group Health CSR Supervisor position at Dane Street, LLC?
The salary for this Group Health CSR Supervisor role at Dane Street, LLC is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Group Health CSR Supervisor job at Dane Street, LLC remote?
Yes, this Group Health CSR Supervisor position at Dane Street, LLC is remote, with team members based in TELECOMMUTE, United States. You can work from home or anywhere in the supported regions.
Which team or department does the Group Health CSR Supervisor at Dane Street, LLC belong to?
This Group Health CSR Supervisor position is part of the HR - Corporate Hiring department at Dane Street, LLC. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Group Health CSR Supervisor position at Dane Street, LLC?
Click the "Apply Now" button on this page. You will be redirected to Dane Street, LLC's official application portal hosted on workable where you can submit your application directly.
When was the Group Health CSR Supervisor job at Dane Street, LLC posted?
This Group Health CSR Supervisor position at Dane Street, LLC was posted on Apr 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Group Health CSR Supervisor
Dane Street, LLC
You'll be redirected to Dane Street, LLC's official application page on workable.